Horizon VDI Support Specialist

3 days ago


india, IN Mastech Digital Full time

Job Title: Horizon VDI Support SpecialistLocation: India (Remote)Job Description:Need someone who will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3). The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security.Key ResponsibilitiesProvide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidentsCreate, maintain, and update golden images for various user groups, including application packaging, patching, and configurationValidate and troubleshoot application functionality within VDI sessions in partnership with application ownersCreate and manage desktop pools in Horizon Administrator/Console, including both persistent and non- persistent configurationsPerform root cause analysis for recurring issues and implement permanent fixesMaintain user entitlement mappings and access to appropriate VDI poolsMonitor system health and generate reports on performance, usage, and capacityTest and implement updates, patches, and version upgrades to Horizon components and base imagesCollaborate with the Infrastructure team on escalations related to networking, storage, or host-level issuesDocument standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebaseCoordinate UAT testing for new images or configurations with business stakeholdersParticipate in change management and implementation planning for VDI-related initiativesSupport onboarding and training for new users accessing the VDI environmentEducation:Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).Required Experience:2+ years in IT support roles with at least 1 year supporting VDI environmentsExperience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and AgentExperience with Windows desktop OS (Windows 10/11), Active Directory, and group policiesProficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scriptingPreferred Experience:3+ years supporting end-user computing or VDI in enterprise environmentsDeep experience creating and maintaining golden images including app installs, optimizations, and Windows updatesFamiliarity with application packaging and troubleshooting app behavior in virtual environmentsExperience deploying and managing desktop pools, including automated, linked clone, or instant clone poolsWorking knowledge of FSLogix, profile redirection, and user data managementExperience integrating VDI with multi-factor authentication, antivirus, and DLP toolsFamiliarity with Jira or similar ticketing and ITSM platformsExperience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDIKnowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable


  • Support Specialist

    1 week ago


    india, IN Vista Applied Solutions Group Inc Full time

    Hiring for Support Specialist | Long term Contract | RemoteTitle: Support Specialist – Horizon VDI Location: Remote in IndiaDuration: 12 monthsKey Responsibilities Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents Create, maintain, and update golden images for various...


  • Bangalore Urban, Karnataka, India, IN Deloitte Full time

    Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...

  • Network Engineer

    1 week ago


    india, IN Prasha Consultancy Services Private Limited Full time

    Immediate or Early Joiners OnlyA US Based IT MNC is looking for Network Engineer for one of their Banking Client.Client is looking for an expert in Manage/Support – firewalls, Checkpoint security, network and server infrastructures, Patching, VDI, Citrix Virtual Desktop Infrastructure (VDI) etc.We are looking for an experienced Network Engineer with deep...


  • Jhagadia, Gujarat, India, IN Prosperspective HR Solutions Full time

    Experience: 5 yrs-8 yrs Technical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...


  • india, IN NEXA - Digital Marketing Full time

    NEXA is an award-winning, full-service digital growth agency trusted by global and regional brands. We combine data, creativity, and technology to deliver performance at scale. As we expand our client portfolio, we are looking for a seasoned Performance Marketing Specialist who can hit the ground running, elevate campaign results, and help us win more...


  • Gurugram, Haryana, India, IN ICG Medical Full time

    Job Title: Talent Acquisition SpecialistLocation: GurugramAbout ICG Medical:ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business...


  • india, IN xonext software technologies Ltd Part time

    Hiring: Digital Marketing Specialist (Remote, Part-Time)OpenDroid is looking for a skilled Digital Marketing Specialist to join us remotely on a part-time basis. If you’re passionate about digital marketing and want flexible working hours, apply now!Responsibilities:Run and optimize campaigns on Facebook Ads, Google Ads, SEOAnalyze results and suggest...


  • , India, IN Shivakarma Infotech Solutions Private Limited Full time

    Company Description At Shivakarma Infotech Solutions Private Limited, we craft digital experiences that drive tangible business outcomes. We offer comprehensive IT solutions including hospital management systems, UI/UX design, website development, database and cyber security, custom mobile and app development, end-to-end e-commerce development, and ID card,...


  • india, IN NIKSUN Full time

    Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...


  • india, IN Securitas Group Full time

    Job title: Lead Regional Compliance Specialist - APACLocation: India – open to Chennai/Hyderabad/PuneAbout our team We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering...