Customer Support Executive

3 hours ago


Chennai Tamil Nadu India, Tamil Nadu The Hindu Full time

Primary Responsibility

• Manage customer interactions at call centre effectively adhering to the guidelines & SOP and

C-Sat scores.

• Monitor & review call centre operations ensuring service levels adherence.

• Provide process and product training & refresher training to call centre team to ensure quality of interactions at all touch points.

• Co-ordinate with regional SPOCs in resolving customer complaints.

• Engage with readers and resolve escalations as per the process timelines.

• Ensure reporting requirements of business needs are met as per timelines & support existing MIS deliverables.

• Work towards process improvements through regular process reviews & corrective actions addressing process gaps, recurring issues.


Qualification - Any Degree ( Regular )


Experience - 3 to 6 Years



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