Head of Quality Assurance

7 days ago

Greater Delhi Area, IN Shrofile Full time

VP Quality Excellence (India)

Our client, a leading global organization in the analytics, digital solutions, and operations space, is seeking a Vice President – Quality Excellence to drive transformation, innovation, and large-scale process improvement initiatives across key business verticals. This is a senior leadership role responsible for elevating quality performance, building domain-led solutions, and steering strategic value delivery for global clients.


Key Responsibilities


1. Drive Strategic Quality & Transformation Initiatives

  • Develop and execute a comprehensive process improvement and transformation roadmap aligned with strategic client priorities.
  • Lead value-capture initiatives and innovation programs that enhance business outcomes.
  • Build strong relationships with client stakeholders and internal leadership to drive continuous improvement.

2. Build Quality Excellence Solutions & Capabilities

  • Create diagnostic frameworks, best-practice playbooks, and domain-specific toolkits across core business areas.
  • Enable business development through solutioning support for pursuits and proposals.
  • Strengthen Lean Six Sigma and transformation capability across teams.

3. Lead QA Delivery Excellence

  • Design and run a cost-effective and scalable QA framework across onshore/offshore delivery centers.
  • Ensure compliance with internal and external audits, certifications, and governance standards.
  • Strengthen independence and objectivity of quality reporting.

4. Digital & Smart QA Transformation

  • Drive adoption of digital QA models, automation-led quality operations, and smart monitoring frameworks.
  • Expand QE capabilities to support evolving platform-based and services-oriented business models.

5. People Leadership & Engagement

  • Build and nurture a high-performing Quality Excellence team.
  • Drive talent development, certification programs (BB/MBB), and employee engagement initiatives.
  • Maintain strong retention across leadership roles.


Key Performance Indicators

  • Success of transformation initiatives and measurable impact on client business outcomes
  • BB/MBB pipeline development
  • Client satisfaction on value addition
  • QA performance metrics and audit results
  • Employee engagement and retention
  • Adoption and success of diagnostic toolkits and digital QA models


Preferred Candidate Profile

  • 15+ years of experience in Quality Excellence, Transformation, or related functions
  • Expertise in Lean Six Sigma, process improvement methodologies, and quality frameworks (ISO/COPC)
  • Proficiency in MS Office, Minitab, and process-mapping tools
  • Strong consulting mindset, analytical orientation, and strategic thinking
  • Excellent communication, stakeholder management, and project leadership skills

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