Retail Operations Lead

24 hours ago


Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

TCS is hiring for Retail Operation Lead role


Experience- 5 - 10 yrs

Shift- 12:00 pm- 10:00 pm.


Job Description-

Skills-


  • 5+ Years of Exp in Ecommerce/Retail
  • Thorough Understanding of Retail Operations and its nuances
  • Should have exp in Content Management/Website operations
  • Should have basic understanding in Digital marketing/SCM and other retail verticals
  • Should have handled 50+ FTEs
  • Excellent Interpersonal and communication skills
  • Should be ok to manage 24/7 project
  • Hands on experience business transformation with quantified benefits
  • Basic knowledge in automation tools (Power automate, RPA tools)
  • Knowledge in digital marketing is an added advantage


Roles & Responsibilities

  • Responsible for overall customer deliverables (KPIs, OKRs)
  • Responsible to drive enterprise level business transformation, ensure key milestones are met on time
  • Process excellence – Automation is integral part of the delivery, drive it religiously
  • Contract Management – Ensure contracts are live. Extension to be handled religiously and complete it on time
  • Skill Management – Identify skill gap and work closely with TD team and upskill the team for future needs.
  • Travel to customer location – Travel to customer location for reviews and ensure closure of key actions.


Regards

Ritika Jagwani (HR)



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