NimbusPost - Technical Support Engineer

2 months ago


GurgaonGurugram, IN Nimbuspost private limited Full time

About the job

About Us -

NimbusPost is a tech-enabled, multi-channel shipping platform based in Gurugram.

We are a logistics automation platform that helps eCommerce merchants automate and simplify their logistics operations.

Backed by a team of 500+ industry specialists and the latest technology in logistics automation, NimbusPost offers the most economical shipping rates to 1 lakh+ global sellers.

We provide domestic shipping, global shipping, and warehouse & fulfillment services, with the widest shipping coverage network of 29000+ pin codes within India and 196+ countries across the world.

Designation : Support Engineer (Full Time & Permanent)

Experience Level : 3-5 Years

Main Purpose His/her main role is to provide excellent customer focused service.

- Encompassing data requests, performance tuning, 2nd and 3rd level support and reporting dashboard.

- The Application Support Engineer will provide a highly effective, proactive and responsive applications support service to all internal teams including operations , auditors, finance etc.

- Ensuring that the applications/systems operate efficiently, reliably and to agreed SLA's and KPI's.

Key Responsibilities :

- First level on investigation of any issue (client issues, data requests, JIRA support issues).


- Managing and updating different scripts as per daily basis process.

- Good experience/ knowledge on any of the programming Language like python/Shell/PHP/ Java.

- Excellent in SQL queries and experience in Redash,Postgress & Mongo is additional advantage.

- Generates reports based on client (Internal/External) request.

- Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps.

- RCA of recurring issues and automate manual tasks.

- Coordination for system and software releases with development team and manage the gaps in Implantation or risk assessment.

- Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.

- Work closely with all level of operations.

- Should have knowledge of Agile Methodology and follow the sprint cycle for reporting requests.

- Should be team player and should have thinking long term value.

Experience :


- Providing service to an international user community.

- Experience within a business and understanding of the challenges encountered in providing a support service across multiple time zones.

- A good working knowledge of 2-5 years hands on experience supporting applications built in Python/MySQL.


- 2-5 years strong background in service delivery and/or L2/L3 Support management with a proven track record of delivering a first class customer focused support service.

- 2-5 years of hands on experience on all or some of the following; Python and Shell Scripting or any other scripting language, SQL, Mongo, should be able to write complex queries, rest API, JSON.

- Experience of working on tools like Jira, having knowledge on ticketing tool Rezo will be added advantage.

- Experience of working and supporting applications hosted on Google or any other cloud infrastructure.

- Experience of supporting mission critical web applications with high business transactions and large volume of users

(ref:hirist.tech)

  • Gurgaon/Gurugram, IN Nimbuspost private limited Full time

    About the job :Role Description :Selected candidate will be leading a talented team of software engineers building highly scalable and reliable cloud-based platforms to drive the logistics business. You will also have an opportunity to make a large impact across NimbusPost on how software solutions for Logistics businesses are built. We build and support a...


  • Gurgaon/Gurugram, IN HyrEzy Talent Solutions Full time

    JOB TITLE : Technical Migration EngineerEXPERIENCE : Minimum 2-4 YearsLOCATION : GurgaonTIMINGS : Indian Shift Timings | 5 days working, 24/7 rotating shift environment, 2 any consecutive days holiday in a weekNOTICE PERIOD : 1 monthROUNDS OF INTERVIEW : 5 (Virtual)ABOUT THE ROLE :As a Migration Engineer you will play a critical role in ensuring a smooth...

  • Leena AI

    2 months ago


    Gurgaon/Gurugram, IN Leena AI Full time

    About Us :We are a leading SaaS company specialising in creating virtual assistants for enterprise organisations. Our solutions integrate with various client-side systems such as HRMS, IT directories (Active Directory), and more. We are looking for a Product Support Agent with a technical background to join our team and provide exceptional support to our...


  • Gurgaon/Gurugram, IN MNR Solutions Full time

    Responsibilities : - Application Monitoring: Monitor and ensure the smooth operation of applications, including identifying and addressing performance issues or system failures.- Incident Management: Respond to and resolve application issues and incidents reported by users, ensuring minimal disruption to business operations.- Troubleshooting: Diagnose and...


  • Gurgaon/Gurugram, IN Talentoj Full time

    Responsibilities : - Drive the product management and program management for a Web Application which will be used by millions of Airtel customers. - Participate in one or more scrum teams as a product owner to define quarterly and sprint goals, set priorities, and manage the backlog. - Work with engineering and architecture leadership to define product and...

  • VVDN Technologies

    2 months ago


    Gurgaon/Gurugram, IN VVDN Technologies Pvt Ltd Full time

    Technical - Software Testing and Quality AssuranceLocation : India (Preferably in Manesar/Gurgaon or Noida)Position Overview : We are seeking a highly experienced and motivated Technical Pre-Sales professional to join our team in India, focusing on enhancing our Software Testing Services business. The ideal candidate will have a technical background combined...


  • Gurgaon/Gurugram, IN TrueBlue Inc. Full time

    About TrueBlue :TrueBlue Inc. is a product-based company. We offer a dynamic and collaborative work environment where you can leverage your expertise and continuously learn from experienced professionals.About the Role :Are you a seasoned Oracle HCM Cloud expert with a passion for designing and implementing technical solutions? If so, we encourage you to...

  • American Express

    2 months ago


    Gurgaon/Gurugram, IN American Expressprivate limited Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Technical Writer

    2 months ago


    Gurgaon/Gurugram, IN ANRI Solutions HR Services Full time

    Job Description :Responsibilities : Create, develop, plan, write, and edit operational, instructional, maintenance, or test procedures for various formats, including : - Paper-based publications - Multimedia resources - Web-based platforms - User sites - Embedded user assistance systems - Conduct interviews with subject matter experts (SMEs), technical...

  • Vice President

    2 months ago


    Gurgaon/Gurugram, IN Employee Forums Full time

    Job Description :- Plan the technical roadmap with the Co-Founder, considering the broader business goals and execute. - Ensure the engineering teams driving various products in the company are delivering high-quality products as per the plan. - Strategize with clear goals and timelines and adhere to them. - Highlight and solve the risks of execution and...

  • Technical Lead

    2 months ago


    Gurgaon/Gurugram, IN RAINBOWEUCALYPTUS TECHNOLOGIES PRIVATE LIMITED Full time

    Job Description : Covvalent is a cloud manufacturer focusing on at-risk specialty chemicals raw materials for FMCG, AgroChemicals, Paints, Inks & Coatings, and Pharmaceuticals manufacturers. We develop an equivalent through our in-house Research and Development capability, reducing dependence on single sources. We are a US HQ firm, with over five offices...


  • Gurgaon/Gurugram, IN Talpro Full time

    Key Responsibilities : SAP TM Development : Design, develop, and implement custom SAP TM solutions, including enhancements, reports, interfaces, conversions, and forms (RICEFW) to meet business needs.Technical Design : Collaborate with functional teams to understand business requirements and translate them into technical specifications. Develop technical...

  • Technical Lead

    1 month ago


    Gurgaon/Gurugram, IN Covvalent Full time

    Covvalent is cloud manufacturer focusing on at-risk specialty chemicals raw materials for FMCG, AgroChemicals, Paints, Inks & Coatings, and Pharmacueticals manufacturers. We develop an equivalent through our inhouse Research and Development capability and hence reduce dependence on single sources. We are a US HQ firm, with over five offices across US and...


  • Gurgaon/Gurugram, IN Bharti Airtel Limited Full time

    Key Responsibilities :- Drive the project management, application-lifecycle-management and access control vision- Work with engineering and architecture leadership to define platform capabilities- Collaborate with the multiple functional teams in Airtel XLabs to deliver the platform services Evaluate open source and partner technologies- Liaise with other...

  • Solution Engineer

    2 months ago


    Gurgaon/Gurugram, IN Launchers Management Services Full time

    Key Responsibilities :Solution Design & Architecture :- Understand customer requirements and design tailored solutions that address their business and technical needs.- Create system architecture diagrams, technical proposals, and other necessary documentation to explain solutions clearly.Technical Presentations & Demos :- Present solutions and product...


  • Gurgaon/Gurugram, IN Cashify.in Full time

    About Us :Cashify is revolutionising India's mobile resale industry through computer vision and machine learning technologies. Our solutions, powered by PyTorch and AWS, are transforming data management and optimising model performance.The Role :We seek a Computer Vision Engineering Manager / Technical Lead to spearhead the end-to-end lifecycle of our...


  • Gurgaon/Gurugram, IN Employee Forums Full time

    Core Responsibilities :Management & Product Delivery :- Plan the technical roadmap with the Co-Founder, considering the broader business goals and execute- Ensure the engineering teams driving various products in the company are delivering high-quality products as per the plan.- Strategize with clear goals and timelines and adhere to them. Highlight and...

  • McCain Foods

    2 months ago


    Gurgaon/Gurugram, IN McCain Foods India Pvt Ltd Full time

    JOB PURPOSE : - Maintains and enhances Financial Planning and Profitability/Cost Analysis applications in SAP PaPM. - Supports day to day planning and reporting processes and trains and supports super users across the organization. - Supports strategic technology projects in SAP Performance and Profitability Management. JOB RESPONSIBILITIES : - Complete...


  • Gurgaon/Gurugram, IN TOTL RPO SOLUTIONS LLP Full time

    Job Description :- 14+ Years of IT experience- Innovate, Ideate, and build a strong engineering mindset culture, working on engineering opportunities to accelerate QE efficiency. - Identify and implement best practices, methodologies, and tools to streamline quality engineering processes, increase efficiency, and reduce manual effort. - Spearhead the...

  • Hindustan Times

    2 months ago


    Gurgaon/Gurugram, IN Hindustan Times Full time

    Job Title : Engineering Manager (Fullstack Developer ).About Us :As we expand our operations, we are seeking an Engineering Manager to join our dynamic team at VCCEdge part of Mosaic Digital, the research and events business of HT Media.Responsibilities :- Lead and mentor a team of talented engineers responsible for developing and maintaining core Java...