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Experience Cloud Lead

6 months ago

BangaloreAny Location, IN Nexus Hire Full time

Key responsibilities:

- Lead the strategic vision and roadmap for the Experience Cloud platform.

- Oversee the implementation and integration of the Experience Cloud platform, ensuring alignment with business objectives.

- Collaborate with marketing, sales, and IT teams to develop a comprehensive approach to customer experience management and personalization.

- Optimize the utilization of the platform to drive customer engagement, acquisition, and retention.

- Provide leadership and mentorship to the Experience Cloud team, fostering a culture of innovation and collaboration.

- Stay current with industry trends and best practices in digital experience and customer relationship management.

- Drive the adoption and utilization of the Experience Cloud platform across the organization.

- Develop and monitor key performance indicators (KPIs) to measure the effectiveness of the platform and initiatives.

- Work closely with stakeholders to gather requirements and translate them into scalable and efficient solutions.

- Collaborate with external vendors and partners to enhance the capabilities of the Experience Cloud platform.

- Ensure the security and compliance of the platform, adhering to industry standards and regulations.

- Participate in the selection and evaluation of new technologies and tools to enhance the Experience Cloud platform.

Required Qualifications:

- Proven experience in leading and implementing Experience Cloud solutions, such as Adobe Experience Cloud, Salesforce Marketing Cloud, or similar platforms.

- Strong background in data analysis and interpretation, leveraging analytics to drive actionable insights and strategies.

- Experience in leading cross-functional teams and managing complex, enterprise-level projects.

- Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

- Strategic mindset with a focus on driving business outcomes through the effective use of the Experience Cloud platform.

- Certifications in relevant technologies and platforms, such as Salesforce Certified Marketing Cloud Consultant or Adobe Experience Manager Sites Developer, are a plus.

- Knowledge of Agile and/or DevOps methodologies for project execution and delivery.

- Ability to adapt to a dynamic and fast-paced environment, with a strong sense of accountability and drive for continuous improvement.

- Experience in change management and driving organizational adoption of new technologies and processes.

- Understanding of privacy regulations and data governance, ensuring compliance in all aspects of the Experience Cloud platform.

Skills: Crm ,Integration, Analytics, Leadership, Apex

(ref:hirist.tech)