Technical Support Engineer

2 weeks ago


Hyderabad, Telangana, India Lorven Technologies Full time

Experience : 2-5 years.

Skills : Technical Support, Merchant Onboarding with API, Excellent Communication.

Location : Hyderabad.

Work Mode : WFO.

Shift : Rotational.

- API integration and post launch queries.

- Good Communication in written and verbal.

- They need to connect with external merchants.

- Quality of resolution.

- Runbook to be followed.

- Supporting merchants with API integration.

- Testing those interfaces through postman tools.

- Post API integration - Troubleshooting based on the issue; like configuration changes and validate.

- Work experience in Jira & Bugzilla.

- Salesforce CRM - ticket assigned.

- Web testing.

- API & DB testing.

- JSON.

- Java Script notification.

- UI testing (10%).

Shifts - rotational shifts (3 shifts each day) ; Night shift-.

Mandatory skills to be focused below : .

- Skills advanced in troubleshooting checking the log configurations -.

- Approach similar to L3 teams, analyse the logs dive deeper into technical parameters, critical thinker, good in communication-.

- Understanding the problem ability to ask the right questions.

- Support merchants with API integration processes, ensuring seamless connectivity.


- Test and validate API interfaces using tools like Postman. Troubleshoot post-API integration issues, including configuration changes and validation.


- Maintain clear and effective written and verbal communication with external merchants.


- Address and resolve queries from merchants efficiently, ensuring high-quality customer support.


- Follow established runbooks and protocols to provide consistent support. Ensure high-quality resolution of issues, focusing on accuracy and timeliness.


- Manage support tickets using Salesforce CRM, ensuring timely assignment and resolution.


- Track and document issues using Jira and Bugzilla for effective bug tracking and management.


- Conduct thorough web testing, API testing, and database testing to ensure system integrity.


- Perform JSON validation and JavaScript notification checks.


- Undertake UI testing (10% of responsibilities) to ensure user interface consistency and usability.


- Utilize advanced troubleshooting skills to check log configurations and identify issues.


- Analyze logs and delve deeper into technical parameters, similar to an L3 support team, to resolve complex problems.


- Adapt to rotational shifts, including night shifts.


- Ensure smooth transition and handover between shifts, maintaining consistent support quality.

(ref:hirist.tech)

  • Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...


  • Hyderabad, Telangana, India Kofax Full time

    Job Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the...


  • Hyderabad, Telangana, India Kofax Full time

    Job LevelChoose OneJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position...


  • Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...


  • Hyderabad, Telangana, India Kofax Full time

    Job LevelMid CareerJob TitleTechnical Support EngineerAbout the company:Tungsten Automation has been at the forefront of digital workflow transformation for nearly four decades. We proudly stand as the trusted global leader in intelligent automation, providing businesses with robust solutions to automate their processes.We helped businesses transition from...


  • Hyderabad, Telangana, India RSM ADVANCE TECHNOLOGY Full time

    Company Description RSM Advance Technology – a premier solution provider in the field of Hospitality and Industrial Automation, Defence, security and surveillance.RSM strives to become a potent force in the field of communication, security, digital transformation and Optical technologies.RSM brand lives by "Customer First" philosophy keeping it at the...


  • Hyderabad, Telangana, India Microsoft Full time

    Job Title: Technical Support Engineer at MicrosoftWith a team of over 18,000 employees globally, the Microsoft Customer Experience & Success (CE&S) organization focuses on crafting Microsoft's end-to-end customer experience. Join us at CE&S and be part of shaping a future where customers choose us not just for top-notch products and services, but also for an...


  • Hyderabad, Telangana, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization focuses on developing Microsoft's end-to-end customer experience. Join CE&S to help shape a future where customers choose us not just for our top-notch products and services, but also for the exceptional and connected customer experience we...


  • Hyderabad, Telangana, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...


  • Hyderabad, Telangana, India LTIMindtree Full time

    Role: Technical Support Engineer – Azure ADFExperience: 3+ YearsLocation: HyderabadPayroll: LTIMindtreeJob Description:Roles and Responsibilities:The person in this position will work in a team environment to support applications using Microsoft Data Access Technologies. The role of a Support Engineer within the DS group focuses on delivering high quality...


  • Hyderabad, Telangana, India LTIMindtree Full time

    Role: MSBI Technical Support Engineer – SSIS Experience: 3+ Years Location: Hyderabad Payroll: LTIMindtree Job Description: Candidate should have over all 3 to 4 years in Infra experience in that strong experience in SQL BI with 1 2 years of experience on SSIS SSRS SSAS Windows and SQL Server Strong ability to communicate clearly and professionally with...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job Opportunity: Support Engineer at ServiceNowWhat you'll do in this role: - Resolve technical cases created by customers seeking help with ServiceNow software- Provide exceptional customer support through various channels- Utilize diagnostic tools to identify and solve issues- Collaborate with different teams for complex cases- Offer insights for process...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:As a Production Support Engineer, you'll be responsible for production support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills.The Technical Specialist will contribute to the team by suggesting specific feature requests,...