Associate Product Support

3 weeks ago

Bengaluru Karnataka India, Karnataka LeadSquared Full time

Location: BangaloreReports to: Associate Director - Product SupportAbout LeadSquaredOne of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programsFrost and Sullivan's 2019 Marketing Automation Company of the Year awardAmong Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-PacificListed as Top Rates Product on G2Crowd, GetApp and TrustRadiusWhat you will be doing?The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.Roles & ResponsibilitiesTaking ownership of customer issues reported and seeing problems through to resolution.Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared.Ask customers targeted questions to quickly understand the root of the problem.Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person).Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.Work closely with technical teams to enhance the quality of existing products.Manage and monitor customers’ expectations.Help in keeping customers extremely satisfied and thereby contributing to customer retention.Key Requirements1+ years of experience in supporting web based software platforms SaaS for North American and Indian customersProven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.Good understanding of API, Webhooks, Connectors.Good to have the understanding on at least one of the programming languages (PHP, Java, Python).Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.Excellent problem-solving, strong written & verbal communication and documentation skillsObsessed with customer support and delighting the customers.Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.Need to work in the 24/7 ShiftWhy Should You Apply?Fast paced environmentAccelerated Growth & RewardsEasily approachable managementWork with the best minds and industry leadersFlexible work timings

  • Product Associate

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka SellerApp Full time

    Company DescriptionSellerApp is an all-inclusive e-Commerce Intelligence platform designed to help sellers and retailers maximize their potential on global marketplaces, including Amazon. By leveraging next-gen AI and ML models, SellerApp provides businesses with valuable insights to drive profitability through a simple SaaS interface. Our platform offers...

  • Associate Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka TVS Electronics Full time

    Associate Product Manager (Printers & Scanners Product Line) Department/Function: Product Management Job Summary/Objective: The Associate Product Manager for Printers & Scanners at TVS Electronics will be responsible for driving revenue and profitability for the respective product lines. This role will involve market analysis, customer journey mapping,...

  • Associate Product Manager

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tredence Inc. Full time

    Associate Product ManagerExperience: 5-8yrsLocation: Bengaluru, India (Hybrid)Team: Product (R&D)Type: Full-timeAbout TredenceTredence is a global analytics services and solutions company, recognized among the fastest-growing private firms on the Inc. 5000 list for three consecutive years. We deliver value through data visualization, data management,...

  • Associate Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India SmartBear Full time ₹ 70,000 - ₹ 1,20,000 per year

    At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....

  • Associate - Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Associate - Production Support EngineerJob ID: R0388739Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: BangalorePosition OverviewJob Title: Associate - Production Support EngineerLocation: Bangalore, IndiaRole DescriptionYou will be operating within Corporate Bank Production as an Associate, Production Support Engineer in the Corporate...

  • Associate Product Support

    3 hours ago

    Bengaluru, Karnataka, India LeadSquared Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: BangaloreReports to: Associate Director - Product SupportAbout LeadSquaredOne of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run...

  • Support Associate

    7 days ago

    Bengaluru, Karnataka, India Organo Mart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionOrgano Mart specializes in offering a range of 100% organic products and fresh home-baked dishes necessary for daily life. Our products are completely free from preservatives, ensuring high-quality and healthy choices for our customers. We are a certified provider with FSSAI Lic. number Role DescriptionThis is a full-time on-site role for...

  • Associate Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Material Depot Full time

    Job Title: Associate Product Manager (APM)Location: Bangalore (On-site)Company: Material DepotAbout the RoleWe’re looking for a data-driven, customer-obsessed Associate Product Manager who thrives on solving real-world problems and understanding users at a deep level. You’ll play a key role in owning and improving the end-to-end interior material buying...

  • Product Marketing Associate

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka NSRCEL Full time

    Who we areThe NS Raghavan Centre for Entrepreneurial Learning (NSRCEL) is IIM Bangalore’s startup hub and incubation centre. The centre is structured as a section-8 not-for-profit entity.NSRCEL’s mission is to support ventures in the start-up ecosystem that demonstrate potential to create significant economic and societal impact. This financial year...

  • Associate Product Manager II

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Navi Full time

    Associate Product Manager IILocation: BengaluruAbout the TeamNavi’s Product Team builds solutions that are simple, scalable, and centered on real user needs. The team strongly collaborates across functions—engineering, design, data, and business—to turn insight into impact.About the RoleAs an Associate Product Manager II, you will play a key role in...