Associate Product Support

5 days ago

Bengaluru, Karnataka, India LeadSquared Full time ₹ 70,000 - ₹ 1,20,000 per year

Location: Bangalore

Reports to: Associate Director - Product Support

About LeadSquared

One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.

We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

  • Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
  • Frost and Sullivan's 2019 Marketing Automation Company of the Year award
  • Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
  • Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

What you will be doing?

The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.

Roles & Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
  • Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person).
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
  • Work closely with technical teams to enhance the quality of existing products.
  • Manage and monitor customers' expectations.
  • Help in keeping customers extremely satisfied and thereby contributing to customer retention.

Key Requirements

  • 1+ years of experience in supporting web based software platforms SaaS for North American and Indian customers
  • Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
  • Good understanding of API, Webhooks, Connectors.
  • Good to have the understanding on at least one of the programming languages (PHP, Java, Python).
  • Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues.
  • Excellent problem-solving, strong written & verbal communication and documentation skills
  • Obsessed with customer support and delighting the customers.
  • Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
  • Need to work in the 24/7 Shift

Why Should You Apply?

  • Fast paced environment
  • Accelerated Growth & Rewards
  • Easily approachable management
  • Work with the best minds and industry leaders
  • Flexible work timings

  • Associate Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India SmartBear Full time ₹ 70,000 - ₹ 1,20,000 per year

    At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....

  • Associate Product Support Engineer

    2 days ago

    Bengaluru, Karnataka, India SmartBear Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At SmartBear, we believe building great software starts with quality—and we're helping our customers make that happen every day. Our solution hubs—SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster....

  • Product Associate

    2 weeks ago

    Bengaluru, Karnataka, India Solaredge Full time

    Power the Future with us SolarEdge NASDAQ SEDG is a global leader in high-performance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete energy...

  • Manager / Associate – Customer Service, Product Support

    5 days ago

    Bengaluru, Karnataka, India Jobs Territory Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Manager / Associate Customer Service, Product Support & Admin SupportJob Summary:Seeking a dynamic professional to manage customer service, product support sales, and order management.Role involves preparing quotations in EURO/INR, handling the order lifecycle (inquiry to delivery), and coordinating with vendors, consultants, accounts, warehouse, and factory...

  • Associate Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Acceldata Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    OverviewJoin our team as an Associate Product Support Engineer focused exclusively on Hadoop distributed systems. In this customer-facing role, you will support enterprise clients by troubleshooting and resolving issues within Hadoop environments. You will work closely with experienced engineers, ensuring the stability and reliability of our customers'...

  • MSP Production Support Engineer

    1 week ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a dedicatedMSP Production Support Engineerto join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.Roles & Responsibilities:Provide end-to-end production support for MSP applications, ensuring uptime and system stability.Monitor,...

  • Product Development Associate

    1 week ago

    Bengaluru, Karnataka, India Sarathi International Full time ₹ 2,60,000 - ₹ 28,00,000 per year

    Job Role - Product Development AssociateJob location- Bengaluru (Onsite)Take Home - Rs. 26,000/- per monthRole Description:The Product Development Associate will be responsible for developing new and innovative products, sourcing raw materials and packaging development, supporting the end-to-end product development process, from concept to launch. This role...

  • Product Support Associate

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Product Support SpecialistThis role requires an individual with excellent communication and problem-solving skills to provide top-notch customer support. If you enjoy working in a fast-paced environment and have a passion for technology, this could be the perfect opportunity for you.Responsibilities:Respond to customer inquiries regarding product...

  • Associate Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India Black Box Full time

    Summary : The Associate Product Manager is responsible for supporting the strategic development and market expansion of Black Box's innovative High Performance KVM over IP Solutions product portfolio. This role combines technical product expertise with market strategy to drive growth in these solutions for customer's mission-critical environments including...

  • Associate Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India Cytiva Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Associate Product Manager supports the product management team. They enable product managers to focus on the product and their core tasks and responsibilities. While product management focuses on the customer, the product operations manager's customer is the product team.Developing and documenting the norms and standards for tool use within product...