Website Support Executive

4 days ago

india, IN Zafify Full time

Position: Website Support Executive

(This role does not involve coding. If you’re primarily focused on coding, this position may not be suitable for you.)


Location: Noida, India (Remote)

Experience: 1–2 years





About the Role



As a Website Support Executive, you will be responsible for overseeing the entire website development process—from initial client consultation to the final website launch.





Key Responsibilities



  • Collaborate with the Customer Success Team to gather client requirements and initiate the website development process.
  • Communicate with clients to understand their needs, preferences, and objectives for their websites.
  • Work closely with the Design Team to create visually appealing and user-friendly website layouts.
  • Oversee the addition, modification, and removal of website content as per client requirements, including text, images, and multimedia elements.
  • Collaborate with the Development Team to integrate chatbot functionalities into client websites, ensuring seamless communication and engagement with visitors.
  • Manage the technical aspects of website development, including domain registration, hosting setup, and CMS integration.
  • Conduct thorough testing to ensure website functionality, responsiveness, and compatibility across different devices and browsers.
  • Work with the SEO Team to implement on-page optimization strategies to improve website visibility and search engine rankings.
  • Provide regular updates to clients on project progress, address any concerns or feedback, and obtain final approval before launch.
  • Assist clients with post-launch maintenance, updates, and troubleshooting as needed.
  • Maintain comprehensive documentation of website operations, chatbot configurations, updates, and maintenance for future reference.






Requirements



  • Bachelor’s degree in any field (preferably Web Design or a related discipline).
  • Experience with WordPress and Webflow.
  • Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.
  • Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.
  • Strong communication and interpersonal skills, with the ability to collaborate with clients and internal teams.
  • Familiarity with SEO principles, analytics tools, and performance optimization techniques is a plus.
  • A keen learner with the ability to quickly grasp and adapt to new technologies to deliver effective solutions.

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