Chief Delivery Officer

3 weeks ago

Bengaluru Karnataka India, Karnataka TRUGlobal Full time

Chief Delivery Officer / EVP – Global Delivery

Role Overview

The Chief Delivery Officer (CDO) / EVP – Global Delivery is responsible for leading end-to-end delivery operations across Infra, AI & Analytics, Cloud, CRM, and ERP service lines. The role ensures predictable, profitable, and high-quality delivery while driving transformation, scalability, and customer success across global engagements.


Key Responsibilities


1. Delivery Leadership & Governance

  • Lead execution of large, complex client engagements across Infra, AI, Cloud, CRM, and ERP portfolios.
  • Establish robust delivery governance frameworks with defined KPIs, SLAs, and escalation mechanisms.
  • Ensure high-quality, on-time, and profitable delivery across all regions.

2. Leadership Hiring & Management

  • Build, mentor, and manage a strong leadership layer including Delivery Heads, Program Directors, and Solution Architects.
  • Drive succession planning, performance accountability, and a customer-first delivery culture.

3. Presales & Solutioning

  • Partner with Sales and Account Management on deal qualification, solution design, and bid defense.
  • Oversee solution architects to create competitive, profitable RFP/RFI responses.
  • Align delivery feasibility and profitability with the sales cycle.

4. Partnerships & Ecosystem Development

  • Build alliances with technology partners, ISVs, hyperscalers, and consulting firms.
  • Co-develop go-to-market strategies and generate joint revenue opportunities.

5. Business Leadership

  • Define strategic direction across multiple service lines including Infra, AI, CRM, ERP, and Cloud.
  • Drive business growth and profitability by aligning delivery outcomes with corporate objectives.
  • Strengthen relationships with strategic partners (e.g., Salesforce, SAP, OEMs) to expand delivery capability.

6. Customer Engagement & Relationship Management

  • Build and sustain trusted relationships with CXO and VP-level client stakeholders.
  • Serve as a strategic advisor on technology, transformation, and innovation initiatives.
  • Identify account expansion opportunities and drive long-term customer value.

7. Operational & Financial Accountability

  • Own and manage the Delivery P&L, ensuring revenue and margin targets are met.
  • Optimize workforce planning, utilization, and global resource deployment.
  • Drive delivery efficiency through automation, AI, and global delivery models.


Key Skills & Competencies


  • Proven experience in hiring, mentoring, and managing senior delivery leaders and architects.
  • Strong presales acumen with hands-on experience in RFPs, solutioning, and client presentations.
  • Deep client engagement and relationship management at CXO/VP level.
  • Demonstrated P&L ownership for portfolios exceeding $100M.
  • Strategic and analytical mindset with execution excellence and business acumen.


Qualifications & Experience


  • Bachelor’s degree in Engineering / Technology; MBA preferred.
  • Experience in IT Services with 8–10 years in global delivery leadership roles.
  • Expertise across multi-service line delivery: Infra, AI/Analytics, ERP/CRM, and Cloud Transformation.
  • Strong presales and client engagement experience with a proven deal-win record.

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