Front Office Executive

7 hours ago

New Delhi Delhi India, Delhi Webvi Full time

Role - Front Office Executive

Location – India(Dehli,UP,Haryana,Punjab,Rajasthan,Himachal,Uttrakhand)

Hotel Category – 4 Star

Department: Front Office / Reception

Reporting To: Front Office Manager

Position Type: Full-Time

Salary: As per experience


Position Summary:

We are looking for a courteous and professional Front Office Executive to handle guest check-ins,

check-outs, reservations, and ensure a smooth front desk operation.


Key Responsibilities:

  • Greet and welcome guests in a professional manner.
  • Manage reservations, room allocations, and billing accurately.
  • Provide information and assistance to guests regarding services and facilities.
  • Coordinate with housekeeping, F&B, and other departments.
  • Maintain accurate guest records, reports, and logs.
  • Handle guest complaints and ensure timely resolution.

Qualifications & Requirements:

  • Excellent communication and interpersonal skills.
  • Familiarity with hotel PMS systems.
  • Well-groomed, polished, and professional appearance.
  • Ability to multitask and work under pressure.

Key Competencies:

  • Guest service & relationship management
  • Communication & problem-solving skills
  • Attention to detail
  • Professionalism & grooming

Working Conditions:

  • Rotational shifts including weekends and holidays.
  • High interaction with guests, sometimes during peak hours.

KPIs:

  • Guest satisfaction scores
  • Accuracy of reservations and billing
  • Efficiency in check-in/check-out process

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