Vmware,Hyper V

7 days ago

Bengaluru Karnataka India, Karnataka Tata Consultancy Services Full time

Services description:

Client Operations is responsible for providing 24/7 support to CTW Global Server Operations which includes managing and maintaining Server infrastructure based on platforms like VMware, Hyper V & Azure. Our offerings include support and handling of Physical/Virtual Servers, WTS/VDI hosting (for Client Virtualization), Patch management, Chef Automation for server builds & security Updates, Share Admin tool, SCOM Monitoring Solution for infrastructure, Server Life Cycle, HARDWARE (HPE, CISCO UCS).

Technical Tasks / Activities:

  • Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS)
  • Management and configuration of VMWare vSphere Infrastructure
  • Handle ESXi Servers, Virtual Machine Provisioning, HA/DRS Clusters
  • Administration of Hyper-V Hosts and Clusters
  • Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.
  • Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).
  • Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.
  • Perform evaluation and testing of any new Server Image.
  • Maintain and Support all CTW Servers.
  • Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight
  • Remediate CTW servers following issues found by SCOM monitoring services.
  • Administration of Microsoft Clusters
  • Follow and perform Server Lifecycle management
  • Report Server uptime and Server Availability to Authorized Users.
  • Inform users about backups schedules / volumes.
  • Maintain an up-to-date list of Server Owners/Inventory.
  • Escalate relevant tickets to SAP SMEs and follow-up until closure.
  • Windows Server OS patching using SCCM, Chef.
  • Write automation workflow scripts using MS PowerShell

Process Expectations:

  • Follow agreed processes and procedures for ticket resolution.
  • Have Pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution

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