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Vmware,Hyper V

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Bengaluru, Karnataka, India NuStar Technologies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Technical Tasks / Activities

  • Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers, Cisco UCS)
  • Management and configuration of VMWare vSphere Infrastructure
  • Handle ESXi Servers, Virtual Machine Provisioning, HA/DRS Clusters
  • Administration of Hyper-V Hosts and Clusters
  • Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.
  • Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).
  • Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.
  • Perform evaluation and testing of any new Server Image.
  • Maintain and Support all CTW Servers.
  • Proactively Monitor and resolve issues reported in vCenter Alarms, vROPS, vRealize LogInsight
  • Remediate CTW servers following issues found by SCOM monitoring services.
  • Administration of Microsoft Clusters
  • Follow and perform Server Lifecycle management
  • Report Server uptime and Server Availability to Authorized Users.
  • Inform users about backups schedules / volumes.
  • Maintain an up-to-date list of Server Owners/Inventory.
  • Escalate relevant tickets to SAP SMEs and follow-up until closure.
  • Windows Server OS patching using SCCM, Chef.
  • Write automation workflow scripts using MS PowerShell

Process Expectations

  • Follow agreed processes and procedures for ticket resolution.
  • Have Pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
  • Follow/Improve SLA resolution timings.
  • Adhere to incident, problem and change management processes.
  • RCA Preparation on Major Incidents
  • Participate in team meetings as per the agreed governance model.
  • Engage SAP CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group
  • Participate and contribute to continual service initiatives/improvements.
  • Assist operation line manager in meeting program objectives.
  • Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
  • Keep updated on new technologies and request training if needed.
  • Communicate with identified users appropriately via all approved media.
  • Adhere to Shift timings and complete the assigned tasks
  • Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
  • Act as a backup resource, when in need.

Pre-requisites
Required Experience & Skillset:

  • Skillset Required:
  • Expert knowledge of maintenance & troubleshooting of physical or virtual servers
  • Expert knowledge of Microsoft Hyper-V and VMWare
  • Administration of MS Windows Servers with basics of Active Directory, DNS, DHCP
  • Hands on experience on PowerShell Scripting
  • Should be proficient in VMWare vSphere and hands on experience on ESXi 7 and later
  • Troubleshooting ESXi issues related to storage, network and performance.
  • Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.
  • Experience with ITIL processes especially incident, change and service level management
  • Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.
  • Willingness to learn new skills and technologies.
  • Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
  • A keen eye for detail and a result driven approach
  • Effective analysis: Ability to listen, analyze and summarize.
  • Ability to work in stressful situations. Conflict management skills is a plus.
  • Customer and team-work oriented.
  • Desired:
  • Experience in HPE ProLiant DL systems, Synergy Blades
  • Firmware and Server Patch management
  • Knowledge of Networking
  • Knowledge of SQL
  • SCCM/Chef knowledge
  • Outstanding communication skills. Excellent English written and oral communication skills
  • Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS)
  • Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack
  • Work experience in an international environment. Software Industry experience strongly preferred.
  • Good to have VMWare VCP Certification