Process Specialist

2 days ago

Chennai Tamil Nadu India, Tamil Nadu Tata Consultancy Services Full time

TCS BPS IS HIRING for Credit Card Non-Fraud Disputes Analyst and AML Analyst - Level 1 role at Chennai Kindly go through the norms below and apply only if its relevant forJob Role: Credit Card Non-Fraud Disputes and AML AnalystJob Location: ChennaiExperience required:2 to 8 years of work experience in Credit Card Non-Fraud Disputes and AML Analyst Servicing domainJob Requirement:Any full-time graduate (10+2+3).Immediate joiners are preferred.Willingness to work in night shifts.Mode of Salary credit should be through banks from all the employers (No cash in hand)All educational and employment documents are mandatory to have.Skill Requirement: Experience in AML alert management system and hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer.Review of Manual referrals generated by different areas of the bank.Review and analysis on Low, Medium and High-Risk accountsInvestigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).Analyze customer complaints and transaction histories to identify discrepanciesGood Analytical skills, excellent judgment, logic and reasoningBeing Flexible for Working in Multiple ShiftsComputer literate and strong familiarity with credit financial analysis techniquesExcellent verbal and written communication and interpersonal skillsAbility to work independently in a Team environmentJob Description:Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools.Interact with Bank management on suspicious transactions conducted by customers.Prepare and review Loan accounts, RDC (Remote Deposit Capture), Wire Transfers and Monetary Instrument reportsUse transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity.Ensure compliance with client SLAs, internal controls and regulatory guidelinesReview and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelinesLiaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolutionMaintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good qualityHands-on experience of VISA cardsExperience with Dispute management applications (Pega or Quavo) and processing platformsDrive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identifying root causes and recommending corrective actionsProven experience in handling escalations and complex dispute investigations"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

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