Senior After-Sales Support Manager

1 day ago

Agra Uttar Pradesh India, Uttar Pradesh RESPO PRODUCTS Full time


About the Role


We are looking for a Senior After-Sales Support Manager with strong experience in managing on-site service teams and supporting customers in the oil & gas industry. The ideal candidate will be an expert in instrumentation products and will lead our after-sales function to ensure high customer satisfaction, timely service delivery, and long-term client relationships.




Key Responsibilities


  • Lead & Manage Service Teams

  • Manage, mentor, and develop on-site service engineers and technicians across multiple customer locations.
  • Plan and allocate resources for installation, commissioning, troubleshooting, and maintenance activities.
  • Monitor team performance using clear KPIs (response time, resolution time, uptime, etc.).
  • Customer & Stakeholder Management

  • Act as the primary point of contact for key customers for all after-sales and service-related matters.
  • Understand client requirements, operating conditions, and pain points, and translate them into actionable service plans.
  • Handle escalations professionally and ensure issues are closed with sustainable solutions.
  • Technical Expertise – Oil & Gas Instrumentation

  • Provide expert support on instrumentation products such as transmitters, sensors, valves, controllers, analyzers, PLC/SCADA interfaces, and related systems.
  • Guide the team in diagnosing complex issues and recommending corrective and preventive actions.
  • Support pre-sales and sales teams with technical insights, site feedback, and application-oriented solutions.
  • Service Operations & Process Excellence

  • Oversee preventive and breakdown maintenance schedules at customer sites.
  • Ensure proper documentation of service reports, site visit logs, and technical findings.
  • Drive continuous improvement in service processes, spares planning, and turnaround time.
  • Commercial & Contract Management

  • Support in negotiating and managing AMCs (Annual Maintenance Contracts) and service-level agreements.
  • Track and control service costs, optimize resource utilization, and contribute to after-sales revenue targets.
  • Compliance, Safety & Quality

  • Ensure adherence to HSE (Health, Safety & Environment) guidelines at all customer locations.
  • Ensure compliance with industry standards and internal quality procedures.


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