Operations Manager
3 weeks ago
Role Overview
The Operations Manager will be responsible for ensuring smooth day-to-day functioning of back-end operations, with a focus on warehouse efficiency, accurate inventory control, billing and invoicing, timely shipment handling, packing and filling oversight, and close coordination with the production team. This role requires a detail-oriented professional who can balance strategic planning with hands-on execution to support the growth in the premium home fragrance and lifestyle category.
Key Responsibilities
1. Packing & Filling Management
- Supervise product packing and filling operations, ensuring accuracy and efficiency.
- Monitor quality checks during packing to maintain brand standards.
- Coordinate manpower allocation for large orders and seasonal spikes.
- Ensure packing materials and supplies are always available in alignment with demand.
- Work with production to optimize packing workflows and reduce wastage.
2. Warehouse Management
- Oversee overall warehouse operations, including receiving, storage, and dispatch.
- Ensure proper space utilization, stock arrangement, and safety protocols.
- Implement best practices for reducing damages, shrinkage, and delays.
3. Inventory Management
- Maintain accurate stock levels across all product categories.
- Conduct regular stock audits, cycle counts, and reconciliations.
- Implement inventory management systems and optimize reorder levels.
- Coordinate with sales and production to forecast demand and manage supply.
4. Billing & Invoicing
- Supervise the generation of invoices for B2B, B2C, and modern trade partners.
- Ensure compliance with GST and other regulatory requirements.
- Streamline billing processes for accuracy and efficiency.
5. Shipment & Logistics Management
- Oversee order fulfillment across e-commerce, modern trade, and distributors.
- Ensure timely dispatch of shipments and manage last-mile delivery partners.
- Track and resolve logistics-related issues including delays and damages.
- Negotiate with logistics providers to optimize costs and delivery timelines.
6. Coordination with Production
- Align demand forecasts with production schedules.
- Monitor lead times for raw materials and finished goods.
- Provide operational insights to improve production planning and efficiency.
Desired Skills & Competencies
- Strong understanding of supply chain, warehouse, packing/filling, and inventory management.
- Experience with SAP, ERP systems, WMS, and billing software.
- Excellent organizational and multitasking skills.
- Strong analytical and problem-solving mindset.
- Effective communicator with cross-functional teams (production, sales, finance).
- Leadership skills to manage warehouse staff, packing team, and external partners.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or related field. MBA preferred.
- 5+ years of relevant experience in operations, preferably in FMCG, retail, or consumer lifestyle brands
We are redefining luxury in home fragrance and lifestyle products by blending Indian heritage with world-class quality. As an Operations Manager, you will report directly to the CEO and play a pivotal role in building scalable systems and processes that support the ambition to become India’s most trusted premium lifestyle brand.
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