Customer Service Representative

17 hours ago

Ahmedabad Gujarat India, Gujarat Santacruz TM Pvt Ltd Full time

Position Title: Voice Process Associate

Experience: 6 months to 1 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad


Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.


Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.


Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.


Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.


Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

  • Customer Service Representative

    17 hours ago

    Ahmedabad, Gujarat, India, Gujarat NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Customer Service Representative

    2 days ago

    Ahmedabad, Gujarat, India the EleFant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionEleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.Role DescriptionThis is a full-time on-site role as a Customer Delight...

  • Fresher Customer Service Representative

    3 days ago

    Ahmedabad, Gujarat, India Avalanche High-Tech Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all your business needs. Our platform is designed to connect organizations with top-notch talent through advanced tools and algorithms, ensuring the perfect fit for every team. We...

  • Customer Service Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Hybrid Solar Solutions Australia Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionHybrid Solar Solutions Australia is dedicated to providing tailored solar energy solutions to residential customers. With a personalized approach, our experienced solar experts conduct on-site assessments to design custom solar system layouts that optimize energy savings. We are committed to delivering high-quality products and services to...

  • Customer Service Representative

    7 days ago

    Ahmedabad, Gujarat, India TTEC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Service Representative - Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India Medusind Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionMedusind is a leading provider of medical and dental billing and revenue cycle management services, helping healthcare organizations maximize revenue and reduce operational costs. With a team of over 3,000 dedicated experts, including certified coders and experienced personnel, Medusind delivers tailored, client-focused services leveraging...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India Just Dogs Spalons Pvt Ltd Full time ₹ 14,40,000 - ₹ 17,60,000 per year

    We are hiring a dedicated Customer Service Representative to be the frontline ambassador of our brand. You will resolve customer inquiries, provide exceptional support, and ensure every interaction leaves a positive impression. If you are empathetic, patient, and thrive on helping people, this role offers a rewarding environment to grow your career while...

  • Chat Customer Service Representative

    7 days ago

    Ahmedabad, Gujarat, India TTEC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Chat Customer Service Representative -Jamshedpur CampusBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business....

  • Customer Support Representative

    17 hours ago

    Vadodara, Gujarat, India, Gujarat Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingMultiple shifts available details will be shared during initial screening if you are shortlisted.Job BriefCustomer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...

  • Customer Service Representative

    7 days ago

    Ahmedabad, Gujarat, India Percepta Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - on site in Ahmedabad, Gujarat  (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and...