Software Engineering – ServiceNow

Greetings from Tata Consultancy Services

Role : Software Engineering – ServiceNow

Exp: 10+ Years

Location: Bangalore

Key Responsibilities:

Leadership & Strategic Execution

• Lead the design and delivery of custom ServiceNow applications and employee-facing portals.
• Drive cross-functional collaboration across business, product, and engineering teams.
• Develop and execute product and programme roadmaps aligned with enterprise strategies.
• Build strong relationships with stakeholders from end-users to senior executives.
• Ensure solutions align with organisational structure, business strategies, and user needs.

Product & Engineering Delivery

• Own the full lifecycle of large software development projects.
• Champion DevOps, CI/CD, and automation strategies.
• Ensure technical alignment with enterprise architecture standards (e.g., TOGAF).
• Oversee compliance, governance, and operational reliability of systems.
• Advocate for customer-centric development and usability.

Agile Programme Management

• Drive agile adoption and best practices across teams.
• Define success metrics and KPIs for product and project performance.
• Identify and mitigate risks throughout the development lifecycle.
• Align technical feasibility with business requirements and agile principles.

People Leadership & Talent Development

• Manage and mentor a team of engineers, fostering growth and career progression.
• Cultivate a culture of ownership, accountability, and continuous learning.
• Identify and develop high-potential talent across the organisation.
• Promote inclusive leadership and psychological safety.

Basic Qualifications:

Leadership & Strategic Execution

• 8+ years in solution architecture, software engineering, or technology operations.
• 5+ years implementing or building custom solutions on the ServiceNow platform.
• 3+ years of direct people management experience.
• Proven track record of leading high-impact technology initiatives.
• Experience influencing matrixed teams and engaging with executive leadership.

Technical Expertise

• Deep understanding of ServiceNow architecture and custom development.
• Experience with ServiceNow modules (e.g., Service Catalog, Service Portal, HRSD).
• Proficiency in Service Portal development (AngularJS, UI/UX design).
• Strong grasp of JavaScript/Glide, Flow Designer, and automation workflows.
• Familiarity with TOGAF, ITIL v3+, and enterprise architecture principles.
• Hands-on experience with cloud technologies, SaaS platforms, and CI/CD practices.
• Working knowledge of JavaScript, Java, REST, XML, HTML, and CSS.

Agile & Product Management

• Experience with Agile methodologies (Scrum, Kanban, SAFe, Lean).
• Ability to manage product roadmaps, backlogs, and release planning.
• Strong problem-solving and risk management skills.
• Data-driven mindset with experience using KPIs and analytics.

Financial & Vendor Management

• Experience managing departmental and project budgets.
• Strong background in vendor and partner management.
• Knowledge of SLAs, contract negotiations, and governance models.

Collaboration & Stakeholder Engagement

• Exceptional relationship-building across business and technology teams.
• Strong communication and executive presentation skills.
• Experience navigating complex stakeholder landscapes.

People Leadership

• Proven ability to mentor and develop individuals and teams.
• Commitment to inclusive leadership and diverse perspectives.
• Track record of cultivating high-performing, self-directed teams.

Preferred Qualifications

• Master’s degree or MBA in a related discipline.
• TOGAF 9 certification or equivalent enterprise architecture credentials.
• ServiceNow certifications (CSA, CIS, CTA).
• Advanced training in product, platform, or agile methodologies.

Education

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, or equivalent experience.