CMDB Specialist–ServiceNow(Pan India)

3 hours ago


india, IN DigiHelic Solutions Pvt. Ltd. Full time

Job Description: CMDB Specialist – ServiceNow

Experience Requirements

Total IT Experience: 8–10 years

Relevant ServiceNow Experience: 8–10 years (strong focus on CMDB)

Location- Pan India



Key Responsibilities


  • CMDB Data Management
  • Ensure accuracy, integrity, and consistency of CMDB data.
  • Manage Configuration Items (CIs), relationships, and lifecycle.
  • Perform regular CMDB audits and data quality checks.



Process Integration


  • Align CMDB with ITIL processes including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Ensure CMDB supports operational and business workflows effectively.



Discovery & Service Mapping


  • Implement, configure, and maintain:
  • ServiceNow Discovery
  • Service Mapping
  • Automate CMDB population and maintain accurate dependency mappings between CIs.



Governance & Standards


  • Define and enforce CMDB governance policies, procedures, and standards.
  • Ensure compliance with organizational and regulatory requirements.
  • Drive continuous improvement in CMDB maturity and adoption.



Reporting & Insights


  • Develop dashboards, reports, and service insights.
  • Provide visibility into CMDB health, service impact, and dependencies.
  • Support management and operational decision-making.



Troubleshooting & Optimization


  • Identify and resolve CMDB-related issues.
  • Perform root cause analysis for data discrepancies.
  • Recommend improvements in CMDB processes and operations.


Stakeholder Collaboration


  • Work closely with IT teams and business stakeholders.
  • Support service strategy definition and business outcomes.
  • Act as CMDB subject matter expert (SME).



Integrations


  • Design and manage integrations to feed accurate data into CMDB.
  • Strong understanding of various integration methods (APIs, imports, middleware).
  • Ensure high adoption and data accuracy across integrated systems.



Key Skills & Competencies


  • Strong expertise in ServiceNow CMDB architecture
  • Hands-on experience with Discovery & Service Mapping
  • Deep understanding of ITIL processes
  • CMDB governance & data quality management
  • Excellent analytical, troubleshooting, and communication skills

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