
TAC Engineer-Wireless
1 day ago
A Fixed Wireless Customer Success Engineer is responsible for ensuring that T1/T2/T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some primary and secondary skills that are important for a Fixed Wireless Customer Success Engineer:Primary Skills:1. Fixed Wireless Access: The engineer should have strong technical skills and knowledge of outdoor PMP and PTP Licensed and Unlicensed Fixed Wireless Access systems. They should be familiar with RF fundamentals, Frequency capability, Channel Bandwidth, Modulation Schemes, Transmission Methods, Microwave propagation (Factor’s, LOS/nLOS/NLOS, Fresnel zone, FSPL, Fading). They should be familiar with the various standards, protocols, and technologies used in wireless networking, such as 3GPPP, IEEE 802.11 and licensed microwave technologies.2. Network design and configuration: The engineer should be able to design and configure outdoor fixed wireless networks that meet the customer's business requirements and align with industry best practices. This may involve conducting link budget planning, site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as base stations/access points, CPE/Subscriber Modules and associated tower-related equipment such as switches/routers, power supplies, and surge protection units. Knowledge of outdoor tower/rooftop-based deployments is important.3. Security: The engineer should be knowledgeable in wireless security protocols and best practices. They should be able to configure and manage wireless security features such as authentication, encryption, and access control.4. Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the outdoor network infrastructure, including signal interference, device connectivity, and network performance. They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues.5. Communication skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management.6. Customer Service Skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently. Deliver high-quality technical assistance to customers via phone call, remote session, email, and chat support. Receive, investigate, resolve, track, or dispatch trouble tickets promptly.Secondary Skills:1. Networking Expertise: The engineer should have strong technical skills and knowledge of L2/L3 switching and routing systems and technologies, including understanding of TCP windowing/handshake, UDP, VoIP/SIP and other packet protocols. Ability to analyse packet captures and use tools such as Ping, Traceroute, Wireshark is necessary.2. Technical documentation: The engineer should be able to create and maintain technical documentation, such as network diagrams, configuration files, and network topology maps.3. Analytical Skills: The engineer should have strong analytical skills to analyze data, identify trends, and make recommendations for improvements.4. Collaboration Skills: The engineer may work with a team of other technical professionals internally and externally, so strong collaboration skills are important.3 to 8 years of experience in outdoor fixed wireless technologies covering licensed and unlicensed PMP/PTP, 4G/5G RAN and related telecom technologies. Knowledge of RF fundamentals and concepts, outdoor wireless propagation, link budget, L2 and L3 protocol and security and, Quality of Service (QoS) networking preferred. Prior experience either as a Solution Architect or Network Design Engineer or Customer Success Engineer is preferred.Education requirements for a Customer Success Engineer are a minimum bachelor's degree in computer science or a related field, along with relevant industry certifications, such as 4G/5G RAN, CCNP (routing and switching), and CWNE are preferred.
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TAC Engineer-Wireless
4 weeks ago
Bengaluru, Karnataka, India Cambium Networks Full timeA Fixed Wireless Customer Success Engineer is responsible for ensuring that T1/T2/T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. They work to address customer issues, identify areas for improvement, and provide guidance and support to...
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Engineer – Routing/Security TAC
1 day ago
Bengaluru, Karnataka, India, Karnataka Versa Networks Full timeEngineer – Routing/Security TAC LOCATION: BANGALORE, CHENNAI About Us Versa Networks, Inc. is a leader in next-generation Software Defined solutions and architectures, with large global deployments in the space of SDWAN and SASE (Secure Access Service Edge). Versa provides an endto-end solution that both simplifies and secures the WAN/branch office...
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TAC Engineer
1 week ago
Bengaluru, Karnataka, India Cambium Networks Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTAC Engineer - SwitchingKnowledge/ Skill RequirementA Network Customer Success Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their switch and router networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are...
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Staff E-TAC Engineer
4 weeks ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Staff E-TAC Engineer
1 week ago
Bengaluru, Karnataka, India Palo Alto Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per yearOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India RUCKUS Networks Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob Title: Technical Support EngineerTeam: Technical Customer Experience Centre (TAC) at CommScope RuckusRole PurposeThe Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers.Key ResponsibilitiesBe the first technical point of...
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Network Engineer
17 hours ago
Bengaluru, Karnataka, India CONVERGENT WIRELESS COMMUNICATIONS PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSkill Requirement. Good Hands on knowledge in , switching and firewallGood Understanding and knowledge in OSI /TCP-IP moduleGood understanding of routing protocols like RIP, Static and Dynamic Routing.Good understanding of LAN WAN, NAT, STP, RSTP, DHCP, DNS conceptConfiguration and manage of Switch Installation.Firewall Knowledge with Sophos.CCNA certified...
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Senior Staff Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India RUCKUS Networks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Company – CommScopeCommScope's Networking, Indoor Cellular & Security Solutions (NICS) segment incorporates Ruckus Network's, which focuses on enabling wireless and wired connectivity across complex and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including -...
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TAC Engineer-Switching
1 day ago
Bengaluru, Karnataka, India, Karnataka Cambium Networks Full timeExperience Level: 4-6 YearsKnowledge/ Skill RequirementA Network Customer Success Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their switch and router networking services. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here...
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Staff E-TAC Product Support SASE
6 days ago
Bengaluru, Karnataka, India Naukri Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Staff E-TAC, Product Support - SASELocation: Bangalore, IndiaAbout the Role:We are looking for an experienced engineer to join our Product Support team for Prisma Access (SASE). The role involves driving technical supportability, troubleshooting, and process improvements, working closely with Engineering, Product Management, and GCS teams. You...