Staff Advanced Solutions E-TAC Engineer, NGFW

The Engineering TAC (ETAC) Advanced Solutions team is an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. We are a relatively small, global team consisting of top performers with support, engineering and development backgrounds. Our roles are very hands-on and have a high impact on the company. The Advanced Solutions team role also includes building/architecting robust environments to assist with complex issue reproduction/resolution, as well as large-scale, cross-platform lab buildouts for feature testing, software release, etc

Our Team consists of Engineers who are experienced in Network Engineering, NetSec, QA, Software Development/DevOps, Cloud, as well as SMEs in areas for bleeding edge tools such as Ixia/Keysight, Spirent, etc The team's Mission includes Application and Tools Development, AI/Machine Learning R&D, DB Systems Administration, Release Management, and Data Analytics. You will network and collaborate with key stakeholders within Global Support, Engineering, QA, PM, Sales, and more, leveraging your capability of detailing difficult technical issues to both non-technical and technical professionals.

Your Impact:

• Ownership of Release Management:
• Manage the end-to-end release process, including coordinating with various teams to gather release requirements and dependencies.
• Responsible for scheduling, planning, and controlling the software delivery process for on-prem and cloud products (CSP/Adminsite/AWS/Azure/OCI/GCP)
• Coordinate with IT/Dev/QA to assure IT requirements are met for a seamless release process
• SW release after completing testing/deployment stage
• Define strategic usage of release management tools (Autoex/Jenkins/Automation Staging Scripts)
• Collaborate on product development with cross-functional teams including Engineering/QA/PM
• Triage Production issues impacting customer deliverables on Palo Alto Networks Support Portal

Qualifications

Your Experience

• Minimum of 7 years of professional experience
• Familiarity with Cloud services, Marketplace and Infrastructure a plus
• Familiarity with C, Python, or at least one scripting language - While this is not a role to be a developer, one should have some experience in automating moderately complex tasks.
• Excellent communication skills with the ability to deliver highly technical informative presentations - While you will not be involved with taking call from a queue, there may be cases where your expertise is called upon to speak with customers from time to time, along with Support members, Developers, Sales Engineers and the rest of your team
• Familiar with automation with Jenkins, Terraform, etc.
• Understanding of Linux operating systems. Able to operate headless Linux systems and Shell scripting.
• Basic knowledge of deploying and configuring web servers, i.e Nginx, Apache, IIS.
• Understanding of load balancing technologies and HTTP forwarding with Nginx, HaProxy, and load balancers provided by AWS, Azure, and Google Cloud.
• Familiarity with virtualization technologies including VMware, KVM, OpenStack, AWS, Google Cloud and Azure.
• Familiarity with Docker. Able to create, manage, and deploy docker images on Docker server. Manage running containers. Create docker-compose YAML files.
• Familiar with front-end technologies including JavaScript, React, HTML, and CSS for building responsive, user-friendly interfaces.
• Experienced in back-end development using frameworks such as Python and Flask
• Brings a creative and hands-on approach to testing and enhancing small applications, participating in all aspects of the testing lifecyclefrom functional and performance testing to idea generation and continuous monitoringwith a focus on improvement and efficacy to ensure optimal quality and user satisfaction.
• Willing to work flexible times including occasional weekends and evenings.