Admissions Counsellor

3 weeks ago

Mumbai Maharashtra India, Maharashtra upGrad International Full time

Designation: Admissions Counsellor – International Sales

BU: Working Professional

Location: Marol Naka, Mumbai (Work from Office)

Salary Range: ₹6 – 9 LPA

Working Days: 6 days a week (Certain Saturdays may be given as week off, based on business feasibility)

Shift Timings:

  • EMEA: 11:30 AM - 8:30 PM
  • US Region: 8 PM - 5 AM
  • Please note: The above timings are subject to change based on business requirements


Role & Responsibilities:

  • Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys.
  • Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth.
  • Meet weekly enrollment, revenue, and collection targets.
  • Articulate the uniqueness and effectiveness of upGrad’s online learning model.
  • Manage the complete sales closing lifecycle for assigned leads, which includes making phone calls, delivering product demonstrations, closing sales, and maintaining post-sales relationships.
  • Keep a comprehensive database of all interactions with leads and provide regular updates.


What We’re Looking For:

  • Exceptional communication (both written and verbal) and interpersonal skills.
  • Proven experience in international sales, with a preference for EdTech sales.
  • Strong understanding of the cultural nuances and buying behaviors of students from across the globe
  • High-achieving sales performers with a documented track record of success.
  • Active listeners and trustworthy individuals capable of building rapport with potential learners.
  • A patient and empathetic approach to handling diverse situations.
  • A disciplined mindset for funnel building, feedback tracking, task prioritization, and consistently exceeding targets and deadlines.
  • A sales-oriented mindset to effectively communicate upGrad’s offerings and achieve revenue objectives.
  • A passion for always delivering exceptional customer service.
  • Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferred.


Eligibility:

  • A bachelor’s degree in any field; a degree in Business, Marketing, or Education is preferred.
  • 2-5 years of experience in international sales, preferably in the EdTech sector.
  • Proven track record of achieving sales targets and driving revenue growth.
  • Familiarity with CRM tools and sales tracking software is an advantage.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Strong work ethics and a proactive attitude toward achieving results.

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