
US-Voice Process customer Service
3 days ago
US Voice Process customer Service (CVS)
Key Responsibilities:
- Make outbound calls to US-based insurance companies /patients / Helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily/weekly/monthly Targets and conversion targets.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulations
Required Skills & Qualifications:
· Bachelor’s degree or equivalent.
· 1–4 years of experience in outbound calling for US clients.
· Open to Work from Office
· Excellent verbal communication and interpersonal skills.
· Familiarity with CRM tools and call centre software.
· Open to working night shifts and adapting to US time zones.
· Goal-oriented with a positive attitude and strong work ethic.
Knowledge of US culture and customer behaviour
Location – Kolkata/ Noida
Rate- up to 5 LPA and case to case basis
Shift- Night shift (Work from office )
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