US-Voice Process customer Service

3 weeks ago

Noida Uttar Pradesh India, Ghaziabad Orcapod Full time

US Voice Process customer Service (CVS)


Key Responsibilities:

  • Make outbound calls to US-based insurance companies /patients / Helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily/weekly/monthly Targets and conversion targets.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations



Required Skills & Qualifications:

· Bachelor’s degree or equivalent.

· 1–4 years of experience in outbound calling for US clients.

· Open to Work from Office

· Excellent verbal communication and interpersonal skills.

· Familiarity with CRM tools and call centre software.

· Open to working night shifts and adapting to US time zones.

· Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour



Location – Kolkata/ Noida

Rate- up to 5 LPA and case to case basis

Shift- Night shift (Work from office )

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