Kapture CX
2 weeks ago
Job Description :
Job Title : Project Manager.
Location : Bangalore (Work from Office).
Position Overview :
Roles & Responsibilities :
- Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients.
- Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
- Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.
- Develop project documentation -e, BRD, SOW, project plan, and resource plan.
- Ensure resources assigned to projects are meeting deadlines and focused on the project activities.
- Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions.
- Monitor progress and status of deliverables.
- Review projects for completeness of thought and consistency of approach and interface.
- Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
- Communicate development and production status and issues to EM.
- Prepare overall project schedule, milestones, tasks, and estimates.
- External customer interaction worked with multiple customers with periodic follow-ups.
Requirements :
- Minimum 1.5 years to 6 years of experience in handling projects for implementation of ticketing platforms (required).
- Minimum Qualification should be B. or B.Tech.
- Engineering in computers would be preferred.
- Candidates with prior experience in software implementation are preferred.
- Project Management certifications like PMP, CSM, PRINCE2 would be preferred.
- Candidate with techno functional experience would be an advantage.
- CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage.
- Should be proficient in project and bug tracking tools like Jira.
- Should be Process oriented.
- Ability to work with deadlines.
- Should have Very Good Communication and relationship building skills.
- Should have Very good skills in problem solving, planning, estimating and documentation.
- Should be a Very organized professional with a great timeline and owner/ task management capabilities.
- Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams.
- Work in sync with tech and non tech teams.
- Basic understanding of technology including API's , different types of platforms etc.
-
Kapture CX
2 weeks ago
Bangalore, Karnataka, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made...
-
Solution Consultant
5 days ago
Bangalore, Karnataka, India Kapture CX Full timeWe are seeking a highly skilled and experienced Kinaxis Solution Consultant to join our team. As a Kinaxis Solution Consultant, you will be responsible for leading large projects and providing end-to-end understanding of the Kinaxis Rapid Response tool, its data models, and design. You will also need to have a deep understanding of supply chain planning...
-
Associate product manager
5 days ago
Bangalore, India Kapture CX Full timeJob Title: Associate Product Manager Job Location: Bengaluru (Work from Office) About Company: Kapture Cx is an Enterprise-grade Saa S-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any...
-
Technical Support Executive
3 weeks ago
Bangalore, India Kapture CX Full timeCompany overview : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made...
-
Associate Product Manager
2 weeks ago
bangalore, India Kapture CX Full timeJob Title: Associate Product Manager Job Location: Bengaluru (Work from Office)About Company: Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry....
-
Associate Product Manager
2 weeks ago
bangalore, India Kapture CX Full timeJob Title: Associate Product Manager Job Location: Bengaluru (Work from Office) About Company: Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any...
-
Machine Learning Engineer
2 weeks ago
bangalore, India Kapture CX Full timeAbout Company : Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple...
-
Financial Planning Analyst
5 days ago
bangalore, India Kapture CX Full timeAbout the Company: Kapture, an enterprise-grade, SaaS-based platform, which provides businesses across industries around the world with high-tech, hyper-personalized solutions. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve by...
-
Machine Learning Engineer
7 days ago
Bangalore, India Kapture CX Full timeAbout Kapture CXKapture CX is a leading Enterprise-grade SaaS-based Customer Support Automation platform that empowers businesses to deliver exceptional customer experiences. Our cloud-based CRM is designed to meet the unique needs of various industries, providing a comprehensive solution for customer service software.Job Title: Machine Learning Engineer...
-
Machine Learning Engineer
6 days ago
Bangalore, India Kapture CX Full timeAbout Kapture CXKapture CX is a leading Enterprise-grade SaaS-based Customer Support Automation platform that empowers businesses to deliver exceptional customer experiences. Our cloud-based CRM is designed to meet the unique needs of various industries, providing a comprehensive customer service software solution.Job Title: Machine Learning Engineer...
-
Financial planning analyst
5 days ago
Bangalore, India Kapture CX Full timeAbout the Company: Kapture, an enterprise-grade, Saa S-based platform, which provides businesses across industries around the world with high-tech, hyper-personalized solutions. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve...
-
Financial Planning Analyst
5 days ago
Bangalore, India Kapture CX Full timeAbout the Company: Kapture, an enterprise-grade, SaaS-based platform, which provides businesses across industries around the world with high-tech, hyper-personalized solutions. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve by...
-
Python Developer
2 weeks ago
bangalore, India Kapture CX Full timeJob Title: Python Developer Job Location: Bengaluru (Work from Office) About Company: We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. We...
-
Financial Planning Analyst
1 week ago
bangalore, India Kapture CX Full timeAbout the Company: Kapture, an enterprise-grade, SaaS-based platform, which provides businesses across industries around the world with high-tech, hyper-personalized solutions. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve by...
-
Financial Planning Analyst
1 week ago
Bangalore Urban, India Kapture CX Full timeAbout the Company: Kapture, an enterprise-grade, SaaS-based platform, which provides businesses across industries around the world with high-tech, hyper-personalized solutions. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve by...
-
Financial Planning Analyst
7 days ago
Bangalore Urban, India Kapture CX Full timeAbout the Company: Kapture, an enterprise-grade, SaaS-based platform, which provides businesses across industries around the world with high-tech, hyper-personalized solutions. At Kapture, we are dedicated to optimizing daily operations for organizations, aiming for effortless experiences for both employees and customers. We stay ahead of the curve by...
-
Director- Enterprise Sales and Strategy
16 hours ago
bangalore, India Kapture CX Full timeJob Title: Manager / Director - Enterprise Sales and StrategyReports To : CROLocation : Bangalore (Work from Office)Company Overview :Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence...
-
Director- Enterprise Sales and Strategy
1 day ago
Bangalore, India Kapture CX Full timeJob Title: Manager / Director - Enterprise Sales and Strategy Reports To : CRO Location : Bangalore (Work from Office) Company Overview : Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong...
-
Senior Talent Acquisition Specialist
4 weeks ago
bangalore, India Kapture CX Full timeJob Title: Senior Talent Acquisition SpecialistLocation : Bangalore (Work from Office)Apply here- Overview:Founded in 2014 in Bangalore, Kapture is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence in industries such as...
-
Director- Enterprise Sales and Strategy
21 hours ago
bangalore, India Kapture CX Full timeJob Title: Manager / Director - Enterprise Sales and StrategyReports To : CROLocation : Bangalore (Work from Office)Company Overview :Founded in 2014 in Bangalore, Kapture CX is a leading SaaS company specializing in a sophisticated customer support automation platform. Our all-encompassing solution caters to clients across the globe, with a strong presence...
-
Business Analyst
4 weeks ago
bangalore, India Kapture CX Full timeCompany Overview: Kapture is a SaaS company that was founded in Bangalore in 2014. The company boasts primarily of a customer support automation platform that provides an all-in-one solution for customers predominantly from retail, travel, BFSI, consumer durables, and the energy sector from across the globe. Kapture also has a customer feedback management...
-
Business Analyst
2 months ago
bangalore, India Kapture CX Full timeCompany Overview:Kapture is a SaaS company that was founded in Bangalore in 2014. The company boasts primarily of a customer support automation platform that provides an all-in-one solution for customers predominantly from retail, travel, BFSI, consumer durables, and the energy sector from across the globe. Kapture also has a customer feedback management...