Network Support Engineer

2 weeks ago

Bengaluru Karnataka India, Karnataka Movate Full time

Hi Canddiate,

Good day

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.


Position : L1 Engineer (DDI)

Experience : 2 5 years

Job Location : Bangalore


Job Responsibility

  • 2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems
  • Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts
  • Strong verbal and written communication skills with the ability to convey technical issues clearly
  • Proven ability to troubleshoot and resolve technical issues independently
  • Customer-centric mindset with a strong focus on service excellence
  • Bachelors degree in computer science, Engineering, or a related field—or equivalent hands-on experience
  • Self-starter and effective team player with the ability to multi-task in high-pressure, fast-paced environments


Desired Skillset:

  • Experience with Infoblox products or other DDI solutions.
  • Working knowledge of Linux/Unix or Microsoft Windows Server environments.
  • Exposure to network administration, system administration, or enterprise infrastructure support.
  • Understanding of support tools, lab simulations, and remote troubleshooting practices.
  • Ability to handle outage calls and work collaboratively with engineering teams for escalations.
  • Passion for continuous learning, knowledge sharing, and mentoring peers.

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