Application Support Specialist

19 hours ago

Hyderabad Telangana India, Telangana Tata Consultancy Services Full time

JD


Experience required - Minimum 5 Years

Job Location - Chennai, Hyderabad, Bangalore


Technical Support Requirements:

  • Build, maintain and troubleshoot business rules
  • Build, maintain and troubleshoot custom print forms
  • Manage user groups and permissions
  • Manage versions and releases
  • Monitor system performance, logs etc.
  • Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.
  • Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
  • Manage reporting database and data warehouse
  • Business rule writing for new issues that arise per the Market and the business model
  • Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.

Business Support Requirements:

  • Run Hotlist daily
  • Build and maintain Crystal Reports for scheduler
  • Run monthly survey reports
  • Maintain service passwords at vendor and in LOS
  • Maintain business contacts in LOS (payees, employees, etc.)
  • Build ad-hoc reports
  • Collaborate with cross-functional partners to ensure alignment on priorities.

Technical Skills Required:

  • Technical Troubleshooting
  • Business line knowledge (Banking / Consumer Lending)
  • Microsoft SQL server
  • Windows OS
  • Monitoring Tools – Solarwinds, BOTs
  • Documentation – ServiceNow, Confluence
  • Microsoft Office, Office 365
  • Understanding of networking, firewall, IP segmenting, whitelisting etc.
  • Disaster Recovery, BCP
  • IIS, (Apache Tomcat is plus)
  • Incident/Change Management
  • Vendor Management

Tools and Software Used:

  • ServiceNow
  • Window troubleshooting tools
  • Confluence
  • Mortgage platforms
  • Appraisal Platforms
  • Document share platforms
  • Application monitoring platforms (SolarWinds)
  • Microsoft Office tools

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