Retail Operations Manager

3 weeks ago

Delhi, Delhi, India Acme Services Full time

Hiring for SIS Head for leading Luxury brand

CTC: 25LPA

Location: Delhi

Preferred candidates from #luxurybrand only

Roles and Responsibilities:

 Strategic Planning and Development:

o Developing and implementing the shop-in-shop strategy in alignment with the overall company and brand objectives.

 Operational Management:

o Overseeing the day-to-day operations of the shop-in-shop locations.

o Ensuring brand standards and visual merchandising guidelines are met within the designated space.

o Managing inventory levels, stock replenishment, and product displays.

 Sales and Performance:

o Setting sales targets and monitoring performance to meet or exceed revenue goals.

o Analyzing sales data, market trends, and customer feedback to refine strategies and enhance product offerings.

 Team Leadership and Development:

o Recruiting, training, and supervising staff dedicated to the shop-in-shop area.

o Motivating and empowering the team to deliver excellent customer service and achieve sales goals.

o Fostering a positive work environment and ensuring staff compliance with company policies.

 Relationship Management:

o Building and maintaining strong relationships with the host retailer's management team and staff.

o Addressing any issues or concerns promptly to maintain a positive working partnership.

Role Requisites

 Strong leadership skills with ability to coach - effectively teach/develop others to next level.

 Good energy levels - with ability to be involved in multiple tasks and ability to juggle.

 Good analytical skills.

 Effective listening and communications skills – simplify communication with ability to put the point across the board.

 Superior understanding of Indian retailing and global trends.

 Good communication and interpersonal skills - understand customer needs.

 Good at relationship building - conversion to sales.

 Ability to follow brand and SIS guidelines.

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