Portfolio Manager

43 minutes ago

Mumbai Maharashtra India, Maharashtra InCred Financial Services Full time

Manager – Portfolio Operations Role & responsibilities Collections and Delinquency Management: Monitor month-on-month (MoM) numbers for 0–30-day overdue accounts. Respond promptly to requests from the collections team for CIBIL reports, KYC documents, and agreements to support efficient recovery of outstanding dues.EMI Initiation Coordination: Contact education loan applicants or co-applicants to inform them about the start of their EMI payments. Clarify the difference between current instalment types and full EMIs and address any questions that arise during these communications.Deferral Case Processing: Handle cases where applicants or co-applicants are unable to begin EMI payments due to reasons aligned with RBI/IBA guidelines and InCred's internal policies.Bank Relationship Management: Oversee relationships with HSBC and Yes Bank, including opening new savings accounts, creating fixed deposits (FDs), placing and removing liens on FDs, and managing related MIS reports.Internal Department Coordination: Manage inquiries from various internal teams such as collections legal, corporate legal, internal audit, compliance, secretarial, finance, and accounts payable.Collaboration within Education Loan Operations: Work closely with EL Operations to support transaction processing and disbursement activities.Customer Query Handling: Respond to customer service queries related to interest rates, upfront interest, and various charges.Upfront Interest Shortfall Management: Coordinate with internal branch teams to investigate reasons for shortfalls in upfront interest collection and ensure outstanding amounts are recovered.Forex Operations Support: Coordinate with forex vendors and serve as a backup for forex-related operations.MIS Management: Prepare and share management information system (MIS) reports with various stakeholders within the organization.Preferred candidate profileExperience – 2-4 yearsMBA degree preferred, providing a strong foundation in business management and operational excellence.Strong interpersonal and communication skills with fluency in English and Hindi (mandatory), and working knowledge of Telugu or Kannada highly preferred, enabling effective coordination across diverse teams and stakeholders.Demonstrated ability to manage multiple tasks efficiently under tight deadlines while maintaining attention to detail and portfolio quality.Hands-on experience in tracking and monitoring day-to-day delinquencies, EMI payments, and coordinating with branches, product teams, and collections for timely repayments.Proven capability to collaborate with various internal departments and banking partners, managing queries and ensuring seamless operations across collections, legal, compliance, finance, and forex functions.

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