Account Manager
3 hours ago
Experience - 8+ yrs
Location - Chennai
Requirement:
- 5+ years of experience in client relationship management, account management, or service delivery roles, preferably in the IT services or technology sector for BFSI clients.
- Proven track record of successfully managing and growing accounts, with a focus on both relationship building and service delivery excellence.
- Experience in managing the delivery of IT services - Applications and /or Infrastructure teams , with a focus on quality assurance, cost management, resource optimization, and profitability.
- Strong virtual infrastructure and software knowledge, with an ability to manage complex IT environments.
- Excellent understanding and experience of Agile and traditional delivery models.
- Relevant certifications such as ITIL V3 and PMP/Prince 2.
- Proven leadership skills with examples of upskilling and developing team members to enhance performance.
- Capable of leading multi-geography, distributed teams, ensuring cohesive collaboration and alignment across different locations.
Skills & Competencies:
- Strong interpersonal and communication skills, with the ability to build trust and influence senior stakeholders within client organizations.
- Excellent problem-solving abilities with a focus on service delivery excellence and innovative solutions.
- Demonstrated ability to manage service delivery quality and performance while ensuring capacity and resource planning for future demand.
- Strong understanding of digital transformation, IT services, and technology trends.
- Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.
- Experience in managing costs, resources, and service delivery to meet client expectations and business goals.
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