Assistant Manager

3 days ago


Bengaluru Karnataka India, Karnataka WNS Full time

Job Description:


- Reporting to Group Manager / Sr. Group Manager Training

- Ensuring strict and absolute compliance to the training governance plan of the business

- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis

- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs

- Disbursing Product & Process updates in line with training governance

- Co-ordinate / conduct refresher training based on TNI

- Conducting appraisals

- Devising individual coaching / learning plans

- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals

- Supervising training delivery during new hire and project transition periods

- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Evaluating trainers and training & development programs through classroom observation sessions

- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)

- Deliver one on one coaching and provide feedback whenever required


Education

- Graduate / Post-Graduate in any stream or university equivalent (10+2+3)


Experience

- Overall 7 to 8 years of BPO Experience

- Minimum 3 years of process training experience with 1 year in a similar role

- Insurance domain experience preferred


Desired Skills

- Excellent Communication Skills

- Excellent Presentation skills

- Excellent Interpersonal skills

- Very good analytical abilities

- Very good problem solving abilities

- Good, working proficiency of MS-Office suite, especially MS-Excel


Certifications

- Any Training Certifications, a plus


Environmental Requirements

- Flexible to work in a 9 hour rostered shift

- Flexible to work in a 24/7 environment, with a rotational shift (5 day working)

- Ability to go the extra mile and deliver on time



  • Bengaluru, Karnataka, India, Karnataka Mashreq Full time

    Job PurposeManage and provide assistance to the Compliance Manager in the day-to-day operations of the Embedded Compliance Function, ensuring compliance to Bank’s AML/KYC policies/procedures and regulatory requirements.Maintain ongoing awareness/knowledge of all regulations set by the Central Bank of the UAERole of the Assistant Manager- Compliance is to...

  • Assistant Manager

    3 days ago


    Bengaluru, Karnataka, India, Karnataka Lodha & Bhatt Full time

    Job Summary: The Direct Tax Assistant Manager is responsible for managing and overseeing various aspects of the client’s Direct tax compliance. This role involves coordinating with internal departments, external consultants, and tax authorities. The Direct Tax Tax Assistant Manager plays a crucial role in tax planning, reporting, and maintaining compliance...


  • Bengaluru, Karnataka, India, Karnataka HappyLocate Full time

    Company DescriptionHappyLocate, established in 2016, has revolutionized the employee relocation landscape across 16,000+ pin codes. Our advanced technology and customized solutions efficiently manage everything from house shifting, pet relocation, and office moves to house search assistance. We aim to simplify employee relocations with reliable services and...

  • Assistant Manager

    3 days ago


    Bengaluru, Karnataka, India, Karnataka propelld Full time

    Position Title: Assistant ManagerDepartment: Finance & AccountsLocation: BangaloreJob Summary:We are looking for a detail-oriented and responsible individual to manage the day-to-day accounting operations,ensure accurate financial records, and support compliance and reporting functions. The role will involve workingclosely with internal teams, auditors, and...


  • Bengaluru, Karnataka, India, Karnataka Kushal's Fashion Jewellery Full time

    Assistant Category Manager Job DescriptionAs the Category Manager, you will be responsible for owning the P&L for thejewelry category in alignment with business goals. You will be responsible fordeveloping and executing a strategic plan for the category, driving sales andprofitability, managing inventory, and collaborating with cross-functional teamsto...


  • Bengaluru, Karnataka, India, Karnataka Blue Star Limited Full time

    We currently have two open positions in our Sales team for the VRF & Ducted segment, based at our Bangalore and Ahmedabad locations:1. Senior Sales ExecutiveExperience Required: Minimum 2 yearsLocation: Bangalore / Ahmedabad2. Assistant Manager / Deputy Manager – SalesExperience Required:Assistant Manager: 6–9 yearsDeputy Manager: 10–16 yearsLocation:...


  • Bengaluru, Karnataka, India, Karnataka AJ Avenue Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for an Assistant Sales Manager in the Real Estate sector located in Bengaluru. The Assistant Sales Manager will be responsible for supporting the Sales Manager in achieving sales targets, conducting market research, developing and executing sales...


  • Bengaluru, Karnataka, India, Karnataka Allegis Group Full time

    Role :Assistant Manager - Finance Department: Commercial/Business Finance and FP&A Company: Allegis Group Location: Bangalore, India (Work from Office)Key Responsibilities: Act as a single point of contact for customer discussions that are related to finance and operationsProvide insights to business teams on various parameters by identifying risks and...

  • Assistant Manager

    3 days ago


    Bengaluru, Karnataka, India, Karnataka The Adecco Group Full time

    The Adecco Group -India is seeking a dynamic Assistant Business Transformation Manager, APAC for India - Bangalore location.Job Title:• Assistant Business Transformation Manager, APACResponsibilities:You will support the design and implementation of improvements to business processes and operations across the APAC region. You will collaborate with...

  • Personal Assistance

    3 days ago


    Bengaluru, Karnataka, India, Karnataka Alp Consulting Ltd. Full time

    JD for Personal AssistantDesignation: Personal Assistant Qualification: Graduate or under graduate with experience, preferred.Employee Type: Full Time, Permanent (Corporate Office Bangalore)Key Duties and ResponsibilitiesAdministrative Support: Personal Assistants handle various administrative tasks, including managing correspondence, preparing reports, and...