Assistant Manager

3 weeks ago


Bengaluru Karnataka India, Karnataka WNS Full time

Job Description:


- Reporting to Group Manager / Sr. Group Manager Training

- Ensuring strict and absolute compliance to the training governance plan of the business

- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis

- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs

- Disbursing Product & Process updates in line with training governance

- Co-ordinate / conduct refresher training based on TNI

- Conducting appraisals

- Devising individual coaching / learning plans

- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals

- Supervising training delivery during new hire and project transition periods

- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance

- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers

- Evaluating trainers and training & development programs through classroom observation sessions

- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)

- Deliver one on one coaching and provide feedback whenever required


Education

- Graduate / Post-Graduate in any stream or university equivalent (10+2+3)


Experience

- Overall 7 to 8 years of BPO Experience

- Minimum 3 years of process training experience with 1 year in a similar role

- Insurance domain experience preferred


Desired Skills

- Excellent Communication Skills

- Excellent Presentation skills

- Excellent Interpersonal skills

- Very good analytical abilities

- Very good problem solving abilities

- Good, working proficiency of MS-Office suite, especially MS-Excel


Certifications

- Any Training Certifications, a plus


Environmental Requirements

- Flexible to work in a 9 hour rostered shift

- Flexible to work in a 24/7 environment, with a rotational shift (5 day working)

- Ability to go the extra mile and deliver on time



  • Bengaluru, Karnataka, India, Karnataka Mashreq Full time

    Job PurposeManage and provide assistance to the Compliance Manager in the day-to-day operations of the Embedded Compliance Function, ensuring compliance to Bank’s AML/KYC policies/procedures and regulatory requirements.Maintain ongoing awareness/knowledge of all regulations set by the Central Bank of the UAERole of the Assistant Manager- Compliance is to...

  • Assistant Manager

    2 weeks ago


    Mysore, Karnataka, India, Karnataka GramPro Business Services Pvt. Ltd. Full time

    We Are Hiring: Assistant Manager for a Reputed NBFCLocation: Kadri (Mangalore), Kalidsa Road (Mysore), Koramangala (Bangalore)About the Role:Join a reputed NBFC as an Assistant Manager and play a key role in branch operations, sales, and client servicing. You will support the Branch Manager in achieving business targets, driving client acquisition, and...


  • Bengaluru, Karnataka, India, Karnataka Yuma Energy Full time

    Magna Yuma Pvt Ltd.Job Description: Assistant Manager - FinanceLocation: Bangalore, India (On-site)Domain: Accounting and FinanceRole Summary:We are seeking a detail-oriented and highly motivated Assistant Manager - Finance to join our finance team. The ideal candidate will play a key role in managing financial operations, ensuring statutory compliance, and...

  • Assistant Manager

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka Lodha & Bhatt Full time

    Job Summary: The Direct Tax Assistant Manager is responsible for managing and overseeing various aspects of the client’s Direct tax compliance. This role involves coordinating with internal departments, external consultants, and tax authorities. The Direct Tax Tax Assistant Manager plays a crucial role in tax planning, reporting, and maintaining compliance...

  • Assistant Manager

    2 weeks ago


    Bengaluru, Karnataka, India, Karnataka NKlusive Full time

    Company Description:NK Realtors, is one of the largest vertically integrated real estate service providers in India since the last 40 years. Headquartered in Kolkata, the company is well known for its deep employee centric approach NK Realtors is easily one of the best organizations to work for and build careers. With the real estate industry on the...


  • Bengaluru, Karnataka, India, Karnataka HappyLocate Full time

    Company DescriptionHappyLocate, established in 2016, has revolutionized the employee relocation landscape across 16,000+ pin codes. Our advanced technology and customized solutions efficiently manage everything from house shifting, pet relocation, and office moves to house search assistance. We aim to simplify employee relocations with reliable services and...


  • Bengaluru, Karnataka, India, Karnataka Robust Kommerce Full time

    We’re Hiring: Assistant Manager – Human Resources We are a growing apparel retail startup, managing 3 global fashion brands in India, with a passionate team of ~30 employees at corporate office and over 800 staff at stores. As we scale, we are looking for a driven and hands-on Assistant Manager – HR to own both HR Operations and Business...


  • Bengaluru, Karnataka, India, Karnataka Lodha & Bhatt Full time

    Role Overview We are seeking an experienced Payroll Assistant Manager to lead our payroll services team. This position comes with responsibility for managing client payroll engagements end-to-end, ensuring compliance with Indian statutory requirements, reviewing deliverables. The role requires strong client management skills, technical expertise in India...

  • Assistant Manager

    3 weeks ago


    Bengaluru, Karnataka, India, Karnataka propelld Full time

    Position Title: Assistant ManagerDepartment: Finance & AccountsLocation: BangaloreJob Summary:We are looking for a detail-oriented and responsible individual to manage the day-to-day accounting operations,ensure accurate financial records, and support compliance and reporting functions. The role will involve workingclosely with internal teams, auditors, and...

  • Assistant Manager

    2 weeks ago


    Bengaluru, Karnataka, India, Karnataka Swiggy Full time

    Role : Assistant Manager - Partnerships (CREW)Ways of Working : Employees will work from the office all 5 days in a week.About Swiggy Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of...