ServiceNow Technical Lead/Architect

2 months ago

OverseasInternational, IN QBrainX Full time

ServiceNow Technical Lead / Architect

Exp level : 10-15 years

Job location : Australia- Perth onsite

Min period in Australia : 10 Months to 1 Year

Technical Competency:

- Experience as a Senior Technical Lead / Architect.

- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ITOM modules

- Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

- Experience in ServiceNow custom application design and development

- Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

- Experience on ITSM migration / consolidations

- Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations

- Mentor and share technical knowledge/guidance to team.

- Design technical solutions based on customer requirements and convert to functional requirements.

- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

- Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.

- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in any 2 modules and ITIL V3 foundation.

Behavioural competency:

- Handles customer meetings and provide weekly/monthly reports for customer as well as management.

- Strong abilities to manage conflicts that may arise with customers and/or internal stakeholders

- Excellent communication in orchestrating customer requirements/needs,

solutions, customer responsibilities, risks, challenges and impacts.

Good-to-Have:

- Evaluate the tool stability and performance and provide recommendations

- Participate and provide feedback during planning meetings (i.e., pre iteration, and retrospectives).

- Review, and do proactive analyze and resolve application issues as needed.

- Define and document best practices and strategies regarding application deployment and infrastructure maintenance

- Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM,ITBM, Etc..)

- TOGAF or any equivalent certification preferred.

Required Technical Skill Set:

- ServiceNow, ITSM Modules, ITOM, ITAM,

- other modules - HAM, SPM, BCM, HRSD etc

Responsibility of / Expectations from the Role

- Understand the customer environment for the Business processes and IT processes

- Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)

- Brainstorm with the customer and bring out the requirements beneficial to them considering the

following:

o the current needs and roadmap of the customer Business and IT and

o the current capabilities and roadmap (to the published level) of the ServiceNow platform

- Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements

- Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications

- Consider the Security and Audit compliance as aligned with the agreed standards/customer policy

- Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal stakeholders for the technical solutions to be aligned with the architecture

- Share Best Practices and guidance to the customers and internal teams as a mentor and

- Provide guidance to the implementation methodology and testing methodology.

(ref:hirist.tech)

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