Transaction Services Specialist
3 days ago
Position Title: Associate Specialist – Transaction Services
Shift Timing: Standard business hours
Interview Process: 2 rounds
Domain: Fintech / Payments
Joining Timeline: Immediate to 30 days
Candidate Requirements
Experience:
- Minimum 1–3 years of relevant experience in finance operations, preferably in KPO/BPO environments.
Educational/Professional Background:
- Finance or accounting background preferred.
- Exposure to banking operations, accounts payable/receivable, or revenue processes is a plus.
Skills & Responsibilities:
- Handle 10–12 support calls daily (not a call center role).
- Provide L1/L2 support via internal calls and email.
- Strong proficiency in Excel and PowerPoint for data analysis and presentations.
- Excellent verbal and written communication skills to support global clients (Australia, Europe, UK, US).
- Conduct research based on client requirements and prepare relevant data.
- Willingness to learn, multitask, and adapt in a dynamic environment.
- Operational excellence and a proactive approach to learning new tools and processes.
- Prior experience with ticketing tools is a plus (not mandatory).
- Training will be provided for the right candidate with strong communication skills and a finance support mindset.
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