Manager

3 weeks ago

Mumbai Maharashtra India, Maharashtra The Skin Esthetics Full time
Job Title: Clinic Manager – Skin & Aesthetic Clinic

Location: Mumbai

Experience Required: 3–6 years (preferably in healthcare, aesthetics, wellness, or hospitality industry)

Employment Type: Full-time

About the Role:

We are looking for a dynamic and customer-focused Clinic Manager to oversee the daily operations of our skin & aesthetic clinic. The ideal candidate should have strong leadership skills, an understanding of client servicing, and the ability to manage staff, resources, and customer experience while driving business growth.

Key Responsibilities:
  • Clinic Operations: Manage end-to-end daily operations ensuring smooth patient flow and clinic efficiency.
  • Customer Experience: Ensure premium service delivery and patient satisfaction at every touchpoint. Handle escalations and resolve client concerns.
  • Sales & Revenue: Work with doctors and the front desk team to achieve monthly targets, upsell/cross-sell treatments, and drive repeat business.
  • Team Management: Supervise, train, and motivate front desk staff, therapists, and support staff for excellent service standards.
  • Inventory & Supplies: Monitor and manage stock levels for consumables, medicines, and equipment.
  • Compliance & Standards: Ensure adherence to clinical protocols, hygiene, safety, and legal requirements.
  • Marketing & Promotions: Coordinate with the marketing team for local promotions, events, influencer tie-ups, and referral programs.
  • Reporting: Prepare weekly/monthly reports on revenue, patient feedback, staff performance, and operational improvements.
Desired Skills & Qualifications:
  • Graduate/Postgraduate in Business Administration, Hospitality, Healthcare Management or related field.
  • Prior experience in aesthetic/dermatology/healthcare/wellness/hospitality industry preferred.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong organizational and problem-solving abilities.
  • Sales-oriented mindset with the ability to achieve targets.
  • Tech-savvy with knowledge of CRM/Clinic management software.
What We Offer:
  • Competitive salary + performance incentives.
  • Opportunity to work with reputed dermatologists/aesthetic doctors.
  • Professional growth in a premium healthcare & aesthetics environment.

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