Vice President AI Solutioning

3 weeks ago


Delhi India, India Everise Full time

Summary:

The Vice President – AI Solutioning will spearhead the design, development, and commercialization of AI-driven solutions for the contact center business. This senior leadership role requires a proven track record in outsourcing and digital transformation, with deep expertise in AI/GenAI technologies and their application in large-scale customer experience (CX) environments. The VP will serve as a client-facing executive leader—shaping solution strategies, developing pricing and commercial models, and driving adoption of emerging technologies to transform operations and unlock long-term value for clients.


This role is designed for a strategic leader who can sit across technology, business, and client consulting, making AI real and actionable for enterprise-scale CX organizations.


Key Responsibilities:

Solution Leadership

  • Define and own the AI/GenAI solutioning strategy for the digital transformation portfolio across the contact center value chain (recruitment, training, agent assist, quality, analytics, workforce management, and customer engagement via voice and non-voice channels).
  • Support cross-functional teams to conceptualize and deliver scalable, AI-native solutions aligned with client objectives and business outcomes.

Client Engagement & Consulting

  • Serve as a trusted advisor to C-Suite and senior client stakeholders, articulating AI transformation opportunities and positioning differentiated value.
  • Deliver high-impact client presentations, workshops, and solution pitches with strong storytelling and business case justification.

Commercial & Pricing Strategy

  • Design pricing models and commercial structures for AI/GenAI solutions (licensing, subscription, consumption-based, outcome-based).
  • Partner with sales and finance teams to shape competitive yet profitable go-to-market strategies.

Innovation & Emerging Tech

  • Track, evaluate, and integrate emerging AI/GenAI capabilities (LLMs, agentic AI, voice AI, automation, knowledge mining) into the solution suite.
  • Build partnerships with AI vendors, startups, and technology providers to enhance solution depth and speed to market.

Transformation Leadership

  • Collaborate with operations, IT, and transformation teams to ensure seamless deployment and adoption of AI solutions.
  • Drive measurable impact on cost optimization, agent productivity, compliance, customer satisfaction, and revenue enablement.


Qualifications & Experience:


Education: Bachelor’s or Master’s degree in Technology, Business, or related field. MBA preferred.


Experience:

  • 15+ years of overall experience, with a strong background in outsourcing, BPO, or the Customer Experience industry.
  • Demonstrated success in client-facing roles, engaging senior stakeholders in the US region.
  • Mandatory experience in AI/GenAI solutioning and applying emerging technologies in large-scale transformation programs.
  • Expertise in commercials and pricing models (deal shaping, financial modeling, business case creation).
  • Proven track record in building and presenting executive-level solution proposals with measurable outcomes.


Skills & Attributes:

  • Exceptional executive presence and presentation skills.
  • Strong understanding of contact center operations, digital CX technologies, and transformation levers.
  • Ability to balance innovation vision with practical execution.
  • Collaborative leader, able to inspire cross-functional teams and manage complex solutioning cycles.

Success Metrics:

  • Revenue growth from AI/GenAI solutions.
  • Client satisfaction and retention through successful transformation engagements.
  • Scalable, repeatable AI solutions deployed across multiple client accounts.
  • Strong partnerships and ecosystem alliances delivering differentiated value.


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