Front Office Executive
8 hours ago
Department Facilities
Grade / Level G1A/G1B
Designation Sr Facility Executive/ Executive – Front Office
Location Bengaluru
Reporting To Facility Manager
Role & Responsibilities
- You’ll be responsible for managing all aspects of day-to-day service delivery during working hours.
- To advise Front Office Management on escalated issues during the shift.
- To ensure immediate response to all priority calls during the shift and follow the escalation process
- To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep.
- Greet visitors/clients by providing a friendly, courteous front office service reflecting the client’s corporate image.
- Site personnel are notified of guests’ arrival immediately.
- Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stake.
- Visitor admission is properly authorized.
- Maintained visitor logbook
- Assisting with special needs for visitors with disabilities
- Ensuring basic cleanliness of the lobby, lifts, and public area.
- Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix.
- Handling the tasks pertaining to soft services as per operations need.
Skillset required
- Excellent communication skills.
- Strong customer service drive.
- Good problem-solving skills.
- Quick learner and ability to motivate self.
- Proven working experience as a guest relation Executive.
- Confidently able to present to clients.
- Hands-on experience in visitor management.
- Should have knowledge of facility office management
- Knowledge of parking management & visitor management system (preferred)
Experience (Years) required
Minimum 3-5 years of relevant experience
Qualification
Graduate / Hotel Management Graduate
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