Service Manager-Middle Office/Back Office
3 hours ago
The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Behavioral competencies and collaboration skills:
- Strong analytical, troubleshooting, and critical thinking abilities
- Ownership and accountability in issue resolution
- Proactive and improvement-focused mindset
- Effective communication (verbal and written)
- Team collaboration across functions (Dev, QA, Infra)
- Stakeholder management and reporting
- Quick learner with adaptability to new technologies
- Comfortable in fast-paced environments
- Reliable and responsible work ethic
Core technical competencies (with hands-on experience):
- Monitoring and observability tools and principles (e.g., Prometheus, Grafana, Logic Monitor)
- Operating systems: Windows (must), Linux(Good to have)
- Hands-on experience with job schedulers (e.g., Autosys, Control-M).
- Proficiency in working with relational database (e.g., SQL Server, Oracle), working knowledge of query plans, indexes, optimization
- Application Support & Operations
- 7+ years in application support
- Experience supporting mission-critical applications and batch processing in production environments
- Application performance monitoring.
- Proven track record of improving system reliability and reducing downtime
- Log analysis and troubleshooting production issues
- ITIL processes (e.g., incident, problem, change management)
- Programming & Scripting
- Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automation of of operational tasks, workflows and monitoring
- Certifications (Optional but Preferred):ITIL Foundation Certification, SRE Foundation or Practitioner Certification
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