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Technical Support Android
4 weeks ago
We are hiring Are you a tech-savvy problem-solver with a passion for providing outstanding customer support? Do you have experience with WordPress and an interest in marketing technology? If you're looking for a stable, long-term remote role where you can make a real impact, we want to hear from you.
Our team is expanding, and we are looking for a dedicated and polite Technical Support Specialist to join us immediately. This is a unique hybrid role that combines technical troubleshooting, customer support, and marketing operations.
About The Role:
As a Technical Support Specialist, you will be the first point of contact for our users. Your primary mission is to provide fast, friendly, and effective solutions. You will handle technical inquiries via chat and remote desktop, troubleshoot WordPress website issues, support users with our Android application, and assist with various marketing-related technical tasks.
What You'll Do:
- Provide exceptional Level 1 & 2 technical support via live chat and email, adhering to a strict Service Level Agreement (SLA).
- Troubleshoot and resolve a wide range of WordPress issues, including plugin conflicts, theme problems, and user errors.
- Remotely connect to user devices using TeamViewer/AnyDesk to diagnose and fix complex problems efficiently.
- Provide support and guidance for our custom Android application, helping users with installation, setup, and troubleshooting.
- Assist the marketing team with technical tasks, which may include setting up tracking codes, managing user data, or troubleshooting marketing platform integrations.
- Maintain a polite, professional, and proficient demeanor in all customer interactions.
- Adapt rapidly to new software, changing priorities, and evolving procedures in a dynamic environment.
Who We're Looking For (Mandatory Qualifications):
- Proven Experience: Demonstrable experience in a technical support or helpdesk role.
- WordPress Proficiency: Strong, hands-on knowledge of WordPress. You must be able to confidently navigate the dashboard, troubleshoot common errors, and understand the plugin/theme ecosystem.
- Remote Tools Master: Proficient and comfortable using remote desktop software like TeamViewer and AnyDesk on a daily basis.
- Android Savvy: Experience supporting mobile applications on Android devices.
- Excellent Communicator: Fluent in English with exceptional written communication skills. You are polite, patient, and able to explain technical concepts to non-technical users.
- Rapid Adaptability: You thrive in a fast-paced environment and can learn new tools and processes quickly without missing a beat.
- Immediate Availability: You must be able to start immediately following a successful interview process.
- Tech & Environment: A reliable, modern Windows PC, a fast and stable internet connection, and a quiet, distraction-free workspace are non-negotiable.
Compensation:
- The starting salary for this role is $350 - $500 USD per month, based on experience and qualifications.
To Apply:
Please apply through LinkedIn and be prepared to answer the screening questions thoroughly. Applications without completed screening questions will not be considered. We are moving quickly to fill this position.
