Integration Operations Support Engineer
2 months ago
ROLE RESPONSIBILITIES :
- Monitor IBM ACE, MQ, and Java production environments to ensure optimal performance and availability.
- Troubleshoot IBM ACE and MQ applications using debugger and trace files.
- Diagnose and troubleshoot technical issues, including message processing errors, database connectivity problems, and Java application errors.
- Write scripts for automate application monitoring and health checks.
- Work with DBA's for any integration issues connecting to Databases.
- Collaborate with IBM support for any issues that cannot be resolved internally.
- Initiate cases with IBM and ensure follow-up until resolution.
- Respond promptly to incidents, alerts, and service requests.
- Responsible for meeting Service Level Agreements (SLA) for all incidents.
- Work closely with development teams to investigate and resolve complex integration issues.
- Implement change requests, defect fixes related to IBM ACE, MQ & Java applications, following change management processes.
- Document procedures, configurations, plus troubleshooting steps for IBM ACE, MQ, and Java applications.
- Perform and support routine maintenance tasks, such as applying patches and updates, and ensure system security and overall compliance.
- Collaborate with other teams to improve security, performance, back up strategies, and disaster recovery plans.
- Participate in on-call rotation to provide 24/7 support for critical production issues.
TECHNICAL QUALIFICATIONS :
- 5+ years of experience in supporting IBM ACE, MQ, SQL, and Java production environments.
- Strong working knowledge of IBM ACE & MQ.
- Strong design and development skills using IBM ACE, MQ applications.
- Solid experience in supporting ESB Integrations with Java, SQL, FTP, SFTP, SOAP, and Rest APIs.
- Experience with monitoring tools such as Avada Monitoring, Splunk.
- Experience with SQL scripting for data retrieval, manipulation, and reporting.
- Proficiency in Java programming and debugging, with experience in diagnosing application errors and performance issues.
- Prior experience with Azure dev Ops, Jenkins, Maven is a plus.
- Prior experience with API management tools like APIGEE, APIC is a plus.
GENERAL QUALIFICATIONS :
- Excellent analytical and problem solving skills, with a keen attention to detail.
- Effective communication skills, with the ability to collaborate with technical and non-technical stakeholders.
- Experience working in a fast paced, production support environment with a focus on incident management and resolution.
EDUCATION REQUIREMENTS :
- Bachelor's degree in Computer Science, Information Technology, or related field.
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