Sales Coordinator
1 week ago
About the Role
The Service & Spares Coordinator will act as the primary contact for Pharma & Health care customer inquiries related to spare parts, ensuring that all customer needs are met with professionalism and efficiency.
Responsibilities
- Customer Interaction & Support
- Act as the primary contact for customer inquiries related to spare parts.
- Understand requirements, gather technical/commercial details, and provide timely updates on quotations, availability, and lead times.
- Resolve concerns regarding spares, pricing, or delivery.
- Coordination with Principals/OEMs
- Send inquiries with accurate specifications to principals/OEMs.
- Follow up for quotations and technical clarifications.
- Coordinate for special pricing, approvals, or alternatives.
- Maintain strong relationships with OEM partners.
- Spares Quotation Management
- Review quotations for correctness and completeness.
- Prepare and submit quotations as per company format and pricing policy.
- Ensure timely submission and maintain revision records.
- Order Processing & Follow-up
- Verify customer purchase orders against quotations.
- Forward orders to principals and track acknowledgements.
- Monitor order status, dispatch schedules, and coordinate logistics.
- Customer Satisfaction & Relationship Management
- Build long-term relationships with repeat customers.
- Handle urgent/breakdown spares requests on priority.
- Maintain professionalism and service-oriented communication.
Qualifications
- Graduate (B.Com/B.A)
- Experience: 8–10 years in similar profile/product
- Age Limit: 35–40 years
Required Skills
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in Microsoft Office Suite.
Preferred Skills
- Experience in the spare parts industry.
- Familiarity with OEM processes and requirements.
Pay range and compensation package
- CTC Range: ₹5–6 LPA
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