Application Support Engineer

4 hours ago

Trivandrum Kerala India, Thiruvananthapuram CareStack™ - Dental Practice Management Full time

Responsibilities:


• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.

• Address technical inquiries from clients and internal teams regarding system functionality,

configurations, and usage.

• Collaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution.

• Going through & understanding internal system logs to debug issues.

• Write database queries needed to troubleshoot and investigate issues.

• Talking to Customers through email over different issues they might encounter.

• Monitoring of application availability, performance and initial triage of product-related incidents.

• Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs.

• Redirect any issues requiring further analysis to the product engineering team

• Perform validations after scheduled changes within specified Maintenance Windows ensuring the

functionalities are up and running as desired.

• Complete regular operational activities to maintain environments with minimal disruption and higher availability.

• Proactively Monitor Application Components to improve customer experience.


Must-have Skills:


• Beginner to intermediate level knowledge in MySQL

• Application/ Server log monitoring

• Linux server administration (basics) Requirements

• Flexibility to work in shifts.

• Good understanding of REST API’s and Database

• Ability to write SQL queries

• Analyzing application logs

• Triaging of issues

• Proficiency in English & being able to communicate in it.

• Excellent Time Management & Multi-tasking skills.

• Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.

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