Food and Beverage Manager

5 days ago

Gurugram Haryana India, IN Q COLLECTIVE Full time

Position Title: Food & Beverage Manager

Reports To: General Manager

Company: Quorum, Gurgaon

Experience: 7 - 10 years


The Food & Beverage Manager is responsible for overseeing the daily operations of all F&B outlets including the restaurant, bar, and private events. This role ensures exceptional guest experiences, drives team performance, maintains profitability, and upholds brand standards in service and operations.


Key Responsibilities

1. People Management

  • Lead and mentor the F&B team to deliver high service standards.
  • Conduct regular performance reviews and ongoing feedback sessions.
  • Identify training and development needs and support upskilling.
  • Foster a collaborative and respectful team environment.
  • Set clear expectations and recognize high performance.


2. Operational Excellence

  • Oversee day-to-day operations, ensuring quality and consistency.
  • Uphold all SOPs and ensure compliance with FSSAI and internal guidelines.
  • Address guest concerns promptly and professionally.
  • Work closely with other departments for smooth coordination, especially for events.
  • Attend weekly operations and management meetings; conduct briefings at least twice a week.
  • Stay updated on industry trends and conduct regular competitor benchmarking.


3. Guest Experience

  • Ensure exceptional service that aligns with brand standards.
  • Anticipate member needs and tailor experiences accordingly.
  • Handle guest complaints with a sense of ownership and resolution-focus.
  • Continuously enhance service through coaching and team development.


4. Revenue & Cost Management

  • Monitor and optimize costs, including food, beverage, and inventory.
  • Upsell offerings and drive initiatives to improve revenue per cover.
  • Prepare and review monthly performance reports; take action to stay on target.
  • Understand and apply budgetary controls and P&L insights.
  • Streamline workflows to balance efficiency with service excellence.


Key Skills & Qualifications

  • Degree/Diploma in Hospitality Management or a related field.
  • Proven experience (7–10 years) in managing F&B operations in premium hospitality environments.
  • Strong communication, leadership, and team management skills.
  • Excellent understanding of F&B service, inventory control, and cost optimization.
  • Comfortable working flexible hours including weekends and evenings.
  • Strong grasp of hygiene, safety, and compliance standards.

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