
Senior Technical Consultant
13 hours ago
Senior Technical Consultant (Avaya Voice)
Job Description
Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).
Primary Roles & Responsibilities:
- Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues.
- Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.
- Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis.
- Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk.
- Escalate irresolvable issues requiring manufacturing or carrier services support assistance within prescribed service levels and procedures to complete problem resolution.
- Monitor service desk tickets assigned to Tier 2 team, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets.
- Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities.
- Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance.
- Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
Knowledge, Skills, Abilities
- Accountability
- Customer Focus
- Decision Making
- Interpersonal Relationships
- Problem Solving and Critical Thinking
Education / Experience Requirements
- Bachelor’s Degree in Engineering, Information Technology or related, preferred; or relevant experience.
- 10+ years of technical support experience in a support center environment, Technology Services or Managed Service Provider industry experience required.
- Avaya Certified Implementation Specialist (ACIS) Avaya Aura Communication Manager and Avaya Certified Solutions Specialist (ACSS) Avaya Aura Communication Manager preferred. Extensive experience supporting Nortel CS1000 systems is required. Knowledge on Avaya- ACR, ACRA ,WFO added advantage.
Supervisory Responsibility
This position has no direct reports.
-
Senior ServiceNow Technical Consultant
2 weeks ago
Bengaluru, Karnataka, India SGITAL - AI Workflows Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionSGITAL is a boutique partner of AI platform ServiceNow, serving customers in Singapore, Malaysia, India, Australia, and New Zealand. We have delivered over 800 workflows for enterprise customers across various sectors such as IT, HR, Risk, Security, Finance, Procurement, Project Management, and Operations. As a certified ServiceNow...
-
Senior Consultant
13 hours ago
Bengaluru, Karnataka, India, Karnataka Infosys Consulting Full timeJob Description: Senior Consultant, Business Consulting – Data & Analytics The vision of the Data &Analytics team is to help our clients become Data/Analytics/Insights driven. Senior Consultant is a key member of the team expected to help deliver the vision. We are seeking experienced Management Consultants with a background in Data & Analytics to join us....
-
Senior Technical Consultant
13 hours ago
Bengaluru, Karnataka, India, Karnataka Black Box Full timeSr Consultant – Cisco CollaborationPrimary Roles & Responsibilities:Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.Install and configure voice gateways as part of the Collaboration...
-
Senior Technical Consultant
2 days ago
Bengaluru, Karnataka, India Aspire For Her Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany: Large Software MNCLocation: Bangalore, IndiaFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleJob DescriptionWhat you get to do in this role:The Customer Excellence Group SeniorTechnical Consultantis responsible for configuring the company relevant Platform in Technology Workflows based on leading practices to provide...
-
HCM Technical Senior Consultant/Lead
2 days ago
Bengaluru, Karnataka, India Oracle Financial Services Software Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearOracle Fusion HCM Technical Senior Consultant/Lead Senior consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet...
-
Senior Technical Consultant
2 weeks ago
Bengaluru, Karnataka, India Finastra Full time ₹ 1,20,000 - ₹ 3,00,000 per yearWho are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
-
Senior Technical Consultant
1 week ago
Bengaluru, Karnataka, India Optiv Full time US$ 90,000 - US$ 1,20,000 per yearThe Senior Consultant will need to have demonstrated extensive hands-on experience in deploying large complex Sailpoint IdentityNow engagements. Prior experience experience in Sailpoint IIQ will be a significant advantage. Excellent communication skills (both written and verbal) are a must as well as the ability to work across multiple accounts and projects...
-
Bengaluru, Karnataka, India, Karnataka Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
MDM technical consultant
13 hours ago
Bengaluru, Karnataka, India, Karnataka Best Infosystems Ltd. Full timeMDM technical consultant_Full-Time_Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/ChennaiJob Title: MDM technical consultantLocation: Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/ChennaiJob Type: Full-TimeExperience: 6-8 yearsJob Description:Mandatory Skill:Oracle MDM Technical - Application Composer, Page Composer, Custom Object, Groovy Script, SQL, File Import &...
-
Senior consultant
13 hours ago
Bengaluru, Karnataka, India, Karnataka VISTRA Full timeThis exciting opportunity for you to join our team as a Senior Consultant, based in our Mahadevapura Bangalore office. This full-time and permanent position is based in India and offers regional coverage, allowing you to make a significant impact to our Corporate Services and its’ growth. Please share us your most updated CV and below information requested...