International Non voice process

5 hours ago

Chennai Tamil Nadu India, Tamil Nadu Movate Full time

Hi Sudharasan,


Please find the Job Description and company profile below


Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer

Job Location : Chennai

Shift : Night shift

Qualifications:

  • Proven customer service experience, preferably in a logistics or technology company.
  • Confidence and assertiveness to handle customer inquiries and situations with professionalism and poise.
  • Adapt quickly to processes or customer needs changes in a dynamic work environment.
  • Eagerness to learn new tools, systems, and processes to improve performance and service delivery.
  • Natural curiosity to dig deeper and solve challenges, combined with a strong analytical mindset.
  • Exceptional written and verbal communication skills, with the ability to effectively engage and connect with diverse customer personalities.
  • Strong troubleshooting skills and the ability to think critically under pressure.
  • Comfortable in a fast-paced environment with the ability to adapt to rapidly changing priorities and requirements.
  • High level of proactivity and ability to navigate uncertainty and ambiguity with ease.
  • Flexibility to work a schedule comprised of non-standard shifts, including evenings and Weekends.

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