IT Delivery Analyst

3 weeks ago


Bangalore Karnataka, Karnataka, India Johnson Controls International Full time

The Asia Pacific Commercial Application Delivery Lead is part of a dynamic global team with a responsibility to deliver enterprise-scale commercial capabilities supporting the JCI HVAC, Fire, Security, and Building Controls businesses. The position offers a successful candidate the opportunity to contribute to JCI’s digital transformation, strengthen commercial capabilities, and enhance customer experience.

Core Responsibilities:

  • Provide technical leadership and innovation in support of developing commercial capability and application technology strategic advancement roadmaps

  • Plan application delivery activities including creation of resource, duration, and cost estimates

  • Complete application design, build, test, and deploy activities on-time, within budget, and with high quality

  • Lead and manage technical delivery resources to fulfill commitments

  • Lead technical reviews, peer reviews, and feedback cycles

  • Mitigate technical risks and resolve technical issues associated with application delivery

  • Prepare work and resource plans for each phase of an application delivery project

  • Ensure all the right technical teams have been involved in the end-to-end delivery cycle

  • Communicate with stakeholders to manage scope of applications

  • Drive continuous improvement of deliverables to meet Definition of Done (DoD)

  • Ensure application knowledge transfer to IT operations support teams

  • Foster a culture of technical discipline, craftsmanship, and innovation

  • Manage team performance metrics in the Application Lifecycle Management (ALM) tool (Jira)

  • Leverage waterfall, hybrid, and Agile methodologies as required to deliver applications

  • Drive continuous improvement and accountability amongst team members

  • Manage resolution of interpersonal conflicts and issues to keep team focused on delivery to objectives

  • Support management of the requirements backlog and foster focus on highest priorities

Qualifications:

  • 6-10 yrs of experience with sales enablement technologies (examples: Salesforce CRM and Oracle CPQ)

  • Experience defining and delivering enterprise-scalable applications

  • Experience in Customer Relationship Management (CRM), lead management, campaign management, account management, opportunity management, Configure Price Quote (CPQ) processes, e-Commerce, subscription management, data management and analytics, and sales incentive compensation processes

  • Experience in systems integration technologies (example: Salesforce MuleSoft)

  • Experience managing application development teams using established software development lifecycle methodologies (waterfall, hybrid, and Agile)

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or relevant business field

  • Passion for transforming businesses through technology

  • Proven ability to rapidly learn new technologies

  • Strong interpersonal, communication and presentation skills (written and verbal)



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