Call Center Manager
23 hours ago
Job Description: Call Center Manager
Job Title: Call Center Manager
Location: [Specify Location]
Salary: Up to ₹40,000 per month (based on experience)
Experience Required: 3–6 years in Call Center / BPO Operations
Roles & Responsibilities:
- Manage day-to-day operations of the call center to ensure smooth functioning.
- Lead, motivate, and supervise team leaders and telecallers to achieve daily and monthly targets.
- Monitor call quality, productivity, attendance, and performance metrics.
- Develop and implement process improvements to enhance efficiency and service quality.
- Handle escalations from clients and customers professionally.
- Coordinate with HR for hiring, onboarding, training, and retention of agents.
- Prepare daily, weekly, and monthly performance reports and share with management.
- Ensure compliance with company policies, scripts, and quality standards.
- Conduct regular team meetings, feedback sessions, and performance reviews.
Required Skills & Qualifications:
- Graduate/Postgraduate in any discipline (preferred).
- Proven experience as a Call Center Manager or similar leadership role.
- Strong leadership, communication, and people-management skills.
- Good understanding of call center KPIs and reporting.
- Ability to work under pressure and meet targets.
- Proficient in MS Excel, MIS reporting, and basic systems.
What We Offer:
- Competitive salary up to ₹40,000 per month.
- Growth opportunities within the organization.
- Professional and supportive work environment.
-
Call Center Specialist
3 weeks ago
Chandigarh, Chandigarh, India, India JeAmour Clinic Full timeLocation: JeAmour Clinic, Chandigarh (On-Site)Industry: Skin, Hair & Aesthetic ClinicJob Type: Full-TimeAbout JeAmour ClinicJeAmour is a premium skin, hair, and aesthetic clinic in Jalandhar, known for advanced treatments and personalized client care. We are looking for a confident and customer-focused Telecaller to handle patient inquiries, appointment...
-
Jio Center Manager
3 weeks ago
Telangana, India, India Jio Full timeWe at Jio are hiring for Jio Center Manager for Telangana, IndiaKey requirements are1.Graduation and Post-Graduation, MBA preferred2. Experience of 10-14 years (Min 7 years in Telecom)Job Description 1. Responsible to ensure sales and customer acquisition targets2. Optimize cost and productivity of Jio Centre3. Ensure seamless operation and administration of...
-
Project Manager-Data Center Projects
1 week ago
Maharashtra, India, India Conjugate Consulting Full timeWe are looking for an experienced Project Manager - Data Center professional to support the delivery of large-scale data center and mission-critical projects. The role will be responsible for planning, cost control, reporting, and performance monitoring across fast-track developments.Key ResponsibilitiesDevelop and manage integrated project schedules across...
-
Security Operations Center Analyst
3 weeks ago
Delhi, India, India Airtel Digital Full timeJob Summary: The Security Operations Center (SOC) Security Analyst serves in a SOC team, is responsible for conducting information security investigations as a result of security incidents identified by the Level-1 security analysts who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone). The SOC Security...
-
Area Service Incharge
23 hours ago
Karnataka, India, India Reliance Jio Infocomm Limited Full timeWe at Reliance Jio are currently hiring for Area Service In-charge for Karnataka Location.The eligible candidate should meet the following parameters:6 - 10 years in After Sales Service (majorly in Telecom Industry)Education: Diploma /B.E/ B.Tech.Job Description: 1. Establish and maintain the upkeep of service centers2. Liaison with store manager and sales...
-
Pediatric Psychologist
2 weeks ago
Delhi, India, India Proactive Child Development Center Full timeCompany DescriptionProactive Child Development Center is dedicated to providing comprehensive solutions for developmental concerns in children. Our approach integrates multiple therapeutic disciplines, including Occupational Therapy, Speech Therapy, Special Education, Autism Intervention, and Behavior Management. We also specialize in Play Therapy, Sensory...
-
Area Service Incharge
3 weeks ago
Tamil Nadu, India, India Reliance Jio Infocomm Limited Full timeLocations: Chennai, Madurai, PuducherryPartner & Technician Management :Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.Ensure availability and manage upgrades or terminationsCustomer Service:1. Establish and maintain the upkeep of service centers2. Liaison with store manager and sales team for service operations3....
-
Quality Analyst
23 hours ago
Delhi, India, India Dentalkart Full timeKey Responsibilities 1. Quality Assurance • Audit chat, email, and call interactions as per defined QA scorecards. • Identify errors related to process adherence, accuracy, communication tone, and product knowledge. • Conduct calibration sessions with Team Leads and Managers to ensure scoring consistency. • Deliver clear and constructive feedback to...
-
Jr. Sales Executive
1 week ago
Delhi, India, India Labomed World Full timeResponsibilities:• Identify and develop new sales opportunities for medical, laboratory, and analytical equipment. • Make regular outbound and inbound calls on assigned leads (digital, social media, referrals, and enquiries) to generate and convert opportunities. • Maintain and grow relationships with hospitals, research labs, diagnostic centers, and...
-
Facilities Manager
1 week ago
Delhi, India, India PW Full timeWe are pleased to share an exciting opportunity for the role of Facility Executive. We are looking for a responsible, proactive, and technically skilled professional to ensure smooth operations and an excellent experience for all students and staff at our center.Below are the key responsibilities and expectations for the role: Your Key...