Network Operations Center Engineer

2 weeks ago

Bengaluru Karnataka India, Karnataka BlackLine Full time

Site Reliability Engineer - NOC


Make Your Mark

The Observability Engineer – NOC, you will build and maintain tools, applications and services supporting the BlackLine SaaS application and internal teams. A successful candidate must possess solid critical thinking skills and have experience supporting large server farms, 24x7 High Availability mission-critical traffic-intensive web infrastructures and be familiar with container technologies. Large SaaS experience is very desirable.


You’ll Get To

  • Ensure 99.99%+ availability of the services and infrastructure that spans across multiple global datacentres in private and public clouds.
  • Troubleshoot BL container platforms and supporting automation in a highly available, high traffic environment.
  • Monitor and maintain health, performance, and security of all infrastructure components.
  • Build systems and perform necessary tasks to deliver against committed project timelines. Desire to automate everything
  • Solve real-life problems in a bleeding-edge, high-performance, and high-traffic environment. Maintain documentation and operational knowledge base.
  • Triaging first level events and incidents.
  • Adhere to the change management and other established processes and procedures.
  • Respond to and troubleshoot incidents (Incident Management). Conduct root cause analyses.
  • Evaluate and analyse systems, performance, issues and metrics in order to provide recommendations for continuous improvements.
  • Adhere to SLA compliance as defined.
  • Participate in a scheduled 24/7 on-call rotation for second tier support escalations.


What You’ll Bring

  • 3 - 6 years industry experience
  • 3+ years supporting Unix and/or Linux (Ubuntu, CentOS, Redhat) and/or Windows
  • 3+ years supporting a SaaS/Hosting type critical revenue-generating environment.
  • 2+ years working with development and continuous integration related tooling (Jenkins, BitBucket, GitHub)
  • 2+ years working with tools like New Relic, Jira, Foglight.
  • 1+ years of experience using container platforms and tooling (Kubernetes, Docker, Rancher, Helm, Anthos, Istio, GKE, AKS, etc)
  • Experience in hybrid cloud and/or multi-cloud environments (GCP, Azure, AWS, VMWARE)
  • Understanding of software development processes and methodologies.
  • Experience with scripting and/or systems programming languages (Bash, PowerShell, Python, Golang, C#).
  • Hands-on problem-solving skills, technical leadership and mentoring qualities.
  • Strong written and oral communication skills.
  • Ability to participate in On-Call rotation
  • A minimum of two years of experience in a 24x7 operations organization, deploying and operating complex cloud infrastructure at scale


We’re Even More Excited If You Have

  • Significant experience with open source platforms and technologies.
  • Track record of architecting, developing, implementing robust, distributed online solutions.
  • Familiarity with Configuration Management tools (Puppet, Chef, Salt, Ansible).
  • Experience in mixed Windows/Unix/Linux environments.

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