Broking Mobile and Web Application Support Specialist

4 weeks ago

Mumbai Maharashtra India, Maharashtra 360 ONE Wealth Full time

Roles & Responsibilities:

  • Provide technical support for broking mobile and web trading apps (e.g., equity, derivatives, mutual funds, Currency, commodity etc).
  • Demonstrate application features and functionalities to clients and internal team.
  • Monitor app performance, handle incident tickets, and troubleshoot real-time issues.
  • Coordinate with development, QA, infrastructure, and business teams for timely issue resolution.
  • Act as a liaison between front-office teams and IT for bug reporting and feature feedback.
  • Manage log analysis, app monitoring tools (e.g., Firebase), and user session tracing.
  • Test production fixes and new releases in coordination with QA and DevOps teams.
  • Assist in version rollout management on Android/iOS stores and coordinate client communications.
  • Analyze user issues related to login, order placement, portfolio tracking, etc., and ensure quick turnaround.
  • Create and maintain documentation for known issues, FAQs, and support SOPs.
  • Provide data and inputs for regulatory or audit-related queries when needed.


Required Skills & Experience:

  • Bachelor’s degree in Computer Science, IT, or a related field.
  • 2 to 4 years of Experience with broking or trading applications (mobile/web) is highly preferred.
  • Strong understanding of HTTP/S, APIs, JSON, REST, and app environments.
  • Familiarity with mobile and web ecosystems (Android/iOS) including troubleshoot of production issues.
  • Hands-on experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools.
  • Excellent problem-solving and communication skills; ability to work in high-pressure environments.
  • Basic knowledge of capital markets, order types, and trade workflows.
  • NISM Series Certifications (Equity, Derivatives, etc.) are preferred.

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