Information Technology Support Engineer
1 week ago
Job Title: IT Support Engineer
Company: Throne Solutions
Location: Delhi, India
Employment Type: Contract
Job Overview
Throne Solutions is seeking a proactive and skilled IT Support Engineer for a contract assignment in Delhi, India. The ideal candidate will have hands-on experience in IT support, troubleshooting, installation, and end-user assistance. This role involves working directly at client sites to ensure smooth IT operations and timely issue resolution.
Key Responsibilities
- Provide on-site and remote technical support for desktops, laptops, printers, and other IT hardware.
- Install, configure, and troubleshoot Windows OS, applications, and basic networking issues.
- Handle user support requests, diagnose problems, and deliver quick, effective solutions.
- Support device imaging, system updates, software installations, and patching.
- Maintain and track IT assets, tools, and service records.
- Work with global or remote support teams for escalations and complex issues.
- Ensure adherence to security, compliance, and organizational IT policies.
- Document all work performed, including incidents, resolutions, and equipment handled.
Required Skills & Qualifications
- 1–3 years of experience as an IT Support Engineer, Desktop Support Technician, or similar role.
- Strong troubleshooting skills for hardware and Windows OS environments.
- Basic knowledge of networking (LAN, Wi-Fi, IP configuration, etc.).
- Familiarity with Microsoft 365, Active Directory, and common enterprise tools.
- Ability to work independently and manage multiple tasks efficiently.
- Good communication skills and a customer-focused approach.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Experience in an enterprise or multinational company environment.
- Knowledge of ticketing systems like ServiceNow, JIRA, or Remedy.
What We Offer
- Competitive contract-based compensation.
- Opportunity to work with international clients under Throne Solutions.
- Potential for future assignments based on performance.
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