Technical Telesales Executive

3 weeks ago

Mumbai Maharashtra India, Maharashtra TUTOADDA Full time

Job Title: Technical Telesales Executive (US Region – Cybersecurity Domain)

Location: Mumbai, Maharashtra, India

Work Shift: Night Shift (U.S. Time Zones)

Employment Type: Full-time (On-site – Mumbai)

Status: Open

Job Summary

We are hiring a Technical Telesales Executive to drive outbound engagement with U.S.-based IT decision-makers in the cybersecurity domain. The role requires strong expertise in IT/cybersecurity sales, excellent U.S. English communication skills, and proven experience in generating qualified leads for pre-sales teams.

Key Responsibilities

1. Outbound Engagement

  • Conduct outbound cold calls to U.S.-based prospects using VoIP, CRM, or automation tools.
  • Present tailored value propositions on cybersecurity solutions (MDR, SOC, SIEM, XDR, compliance, risk assessments).
  • Identify client pain points and qualify prospects as per the Ideal Customer Profile (ICP).

2. Lead Generation & Qualification

  • Generate, identify, and qualify potential clients using CRM platforms such as Salesforce, HubSpot, etc.
  • Schedule product demos/meetings with pre-sales and sales teams.
  • Maintain structured call logs, update lead status, and prepare weekly/monthly reports.

3. Relationship Management

  • Build rapport with IT stakeholders and U.S.-based decision-makers.
  • Serve as the first-level technical touchpoint, escalating opportunities to the technical/pre-sales teams.

4. Product Knowledge & Market Research

  • Stay updated on cybersecurity trends, frameworks, and competitor offerings.
  • Understand client environments such as cloud, endpoints, and SIEM tools (Seceon, Splunk, Sentinel).
Required Qualifications
  • Minimum 2+ years of experience in U.S. technical telesales/telecalling (preferably cybersecurity/managed IT services).
  • Strong proficiency in U.S. English (verbal & written) with a neutral/Americanized accent.
  • Knowledge of cybersecurity products and services (firewalls, SOC, SIEM, MDR, ISO 27001, HIPAA, NIST).
  • Hands-on CRM experience with lead qualification and reporting.
  • Willingness to work in U.S. time zones (EST/PST).
  • Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent professional experience.
Preferred Qualifications
  • Familiarity with cybersecurity platforms such as Seceon, Splunk, or Sentinel.
  • Certifications: CompTIA Security+, ISO 27001 Foundation, or Inside Sales certifications.
  • Experience working with MSSPs or SOC environments.
Compensation
  • Competitive salary package.
  • Performance-based incentives on lead conversions.


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